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SteveH96
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Message 1 of 23
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Issues with 1 GIG Service

Hi there

Upgraded my account from 500MB to 1GIG but the WiFi speeds only hitting 200MB to 300MB on devices. 

I have a fairly new laptop and I've connected up with the Ethernet cable and Sam Knows says I can only hit 230MB on the right hand side of the screen with the device results. 

Similar results with WiFi connection. 

Tried on mobile devices. Samsung and Xiaomi models. Both new models. Both showing near the same results at 300MB. 

Did all the reset actions to no avail. Had no previous issues with the Hub 3. 

Don't know if I'm doing something wrong. 

I'll post the stats underneath this message. 

Thanks. 

 

 

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SteveH96
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Re: Issues with 1 GIG Service

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000440.4QAM25625
11390000002.237.6QAM2561
21470000002.539QAM2562
31550000002.538.6QAM2563
41630000002.338.6QAM2564
51710000002.139QAM2565
6179000000239QAM2566
71870000002.238.6QAM2567
81950000002.339QAM2568
92030000002.239QAM2569
102110000002.138.6QAM25610
112190000002.139QAM25611
122270000002.339QAM25612
132350000002.639QAM25613
14243000000339QAM25614
152510000002.939QAM25615
16259000000339QAM25616
172670000003.238.6QAM25617
182750000002.939QAM25618
192830000002.940.9QAM25619
202910000003.139QAM25620
212990000003.539QAM25621
22307000000439QAM25622
23315000000440.4QAM25623
243230000003.940.4QAM25624
263390000003.940.9QAM25626
27347000000440.4QAM25627
283550000003.940.9QAM25628
29363000000440.4QAM25629
303710000004.340.4QAM25630
313790000004.140.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
1Locked37.63627600
2Locked38.98326100
3Locked38.60537700
4Locked38.60537700
5Locked38.98326100
6Locked38.98326100
7Locked38.60537700
8Locked38.98326100
9Locked38.98326100
10Locked38.60537700
11Locked38.98326100
12Locked38.98326100
13Locked38.98326100
14Locked38.98326100
15Locked38.98326100
16Locked38.98326100
17Locked38.60537700
18Locked38.98326100
19Locked40.94620900
20Locked38.98326100
21Locked38.98326100
22Locked38.98326100
23Locked40.36628700
24Locked40.36628700
26Locked40.94620900
27Locked40.36628700
28Locked40.94620900
29Locked40.36628700
30Locked40.36628700
31Locked40.366287
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SteveH96
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Re: Issues with 1 GIG Service

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33964K1880QAM4096759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked436.2126264240
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SteveH96
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Message 4 of 23
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Re: Issues with 1 GIG Service

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

153700000445120 KSym/sec64QAM2
24620000043.55120 KSym/sec64QAM3
33940000043.35120 KSym/sec32QAM4
46030000044.35120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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SteveH96
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Message 5 of 23
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Re: Issues with 1 GIG Service

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm



Primary Downstream Service Flow

SFID
124846
Max Traffic Rate
1230000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
124845
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
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Lee_R
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Message 6 of 23
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Re: Issues with 1 GIG Service

Hi @SteveH96 thanks for posting and welcome to our community.

Sorry to hear you're experiencing slow speeds when you've upgraded your package.  I have located your account from here.  Can you please confirm if your hub is either switched off at the power or offline at this time?  I am unable to run any checks at this time, sorry.

Regards


Lee_R

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SteveH96
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Message 7 of 23
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Re: Issues with 1 GIG Service

Hi Lee. I was out yesterday afternoon. Thanks.

Still having issues getting top speeds. Highest speeds on WIFI for any devices is 300MB.

I know I'm limited by my device's WIFI capabilities but most of my devices range from 450MB to 1 GIG.

So Superhub 4 should transmit at a higher speed. Did the Sam Knows tests and still getting smaller speeds than Superhub 3.

I even bought a WIFI 6 Router and putting Superhub 4 as a Modem. Similar results. No increase in speeds.

I've connected multiple devices to Ethernet Connection and my new laptop about 2 months old only receives 500MB. It can receive upto 900MB and this is the same speed as Superhub 3. Tried with my Google Chromebook and that could only do 300MB on Ethernet Connection. Usually does a lot higher with Superhub 3.

My devices were all tested next to the Superhub 4 which is about 3 feet away from my workstation. Nothing to block everything.

It seems the WIFI is transmitting lower speeds than Superhub 3

Very disappointing so far. May need to revert back to my old deal in the next couple days. Don't want to pay for a service that I can't receive. 

Thanks

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Amnesiac73
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Message 8 of 23
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Re: Issues with 1 GIG Service

Seems to be a common theme if you look at the posts over the last few weeks. I upgraded a week or so ago and have had worse speeds on the 1 gig than I ever did on my 500mb. The only upside is the upload speeds are constantly high and I have very few drop outs now. But even so, if you pay for 1 gig, surely you/we should be getting better speeds than the old package? 

SteveH96
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Message 9 of 23
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Re: Issues with 1 GIG Service

Agree. Not expecting the full 1Gig service but at least higher speeds which my devices can receive. 

Got everything set through the TP-Link Router 6 as better signal as well. So using modem mode. 

I'll give it till Monday and if speeds don't improve then I may change. 

 

Amnesiac73
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Message 10 of 23
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Re: Issues with 1 GIG Service

Switched mine to modem also with my Asus AX router with wifi 6 and still nothing special.

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