I am new to Virgin and recently got the M500 package.
I have been having issues with the download speed when using ethernet. After checking the forums, and looking at the helpful guides that people have posted, I have noticed on the "Connected Devices" tab, it shows that 2 devices are connect. These are my phone, which is connected wireless and my PC which is ethernet.
The issue I am seeing is the WiFi connection speed is 512Mbps which is fine, but the ethernet speed is only showing as 100Mbps.
I am unsure as to why this would be the case, but could this be down to that i'm using a powerline adapter that is not capable of handling the high speeds up to 500Mbps and would it be best to purchase a new powerline adapter capable of up to 1000Mbps?
That would be one option too use wireless, from the what you have said it sounds like the Ethernet port on the booster could be limited to a 100mps connection I have seen this a few times in some of the boosters.
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I have bought a new powerline adapter, which has helped increase the download speed.
I am now achieving download speeds via ethernet of up to 260 Mbps, but I have also been in contact with the technical team who advised that the speed will vary for up to 2 weeks until the line stabilizes and I am currently nearing the end of the second week, so hopefully this should increase closer to the M500 that I have set up.
I don't know where this "speed will vary for up to 2 weeks until the line stabilizes" comes from - probably just a ploy to get people off the line hoping that they will have forgotten the problem after a fortnight.