Currently experiencing really slow speed from my internet looking for a way to get help other than ringing as I'm working from home my mobile line needs to be free. Tried service status says all fine and scan picks up nothing. Any help would be appreciated
If the problem mainly occurs when using WiFi, have you tried Virgin Media Connect? The Smart WIFI app is able to help resolve this. It can help optimise WIFI signal, advise better placement of the box or recommend boosters.
If you are able to complete a wired test, this will help us to better understand what the issue may be.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Are you able to post the network logs from your hub?
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there is no need to login to your settings to do this, if you have done so before]
Click on the “router status” icon/text at bottom-middle of first page up and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses.
Once posted we can check to see if there is anything wrong with your connection.