Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
191 Views
Message 1 of 6
Flag for a moderator

Is this the slowest speed so far!

Hi  everyone,

My first post is only to moan about how slow my broadband is. I am paying for 100MB and am getting 0.33 MB and my contract is out in 2 weeks time. This is a recurring issue, so do I renew? I am sat 4 feet away from the router so position has nothing to do with it as that's the standard answer from VM, the signal strength only shows as medium. VM are only interested in the speed when connected by cable rather than wi-fi. Reset router every day but speed varies wildly, why?

mk1970_0-1604533020722.png

 

Tags (1)
0 Kudos
Reply
Highlighted
  • 14.75K
  • 620
  • 1.42K
Alessandro Volta
187 Views
Message 2 of 6
Flag for a moderator

Re: Is this the slowest speed so far!

So what is your speed by wire?

---------------------------------------------------------------
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
134 Views
Message 3 of 6
Flag for a moderator

Re: Is this the slowest speed so far!

Don't know as I no longer have any wired devices

0 Kudos
Reply
Highlighted
  • 11.83K
  • 925
  • 1.52K
Alessandro Volta
130 Views
Message 4 of 6
Flag for a moderator

Re: Is this the slowest speed so far!

I will stick my neck out and say your Wi-Fi device is knackered.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
116 Views
Message 5 of 6
Flag for a moderator

Re: Is this the slowest speed so far!

The router maybe, but not all 7 devices connected to it.

0 Kudos
Reply
Highlighted
  • 11.83K
  • 925
  • 1.52K
Alessandro Volta
112 Views
Message 6 of 6
Flag for a moderator

Re: Is this the slowest speed so far!

OK try these ...

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply