Hi folks,
I started my complaints process with VM in June last year. Things haven't improved - I've basically learned to live with it best I can.
Ultimately, what I'm seeing is:
1) Huge number of posts per day of people complaining about their internet
2) Majority related to huge spikes, big delays, packet drops
3) No real solutions to any of these issues and lots getting same response about network being overloaded during peak times and VM being unable to keep up with the traffic.
Based on my last couple of complaints in the past week over the phone, I'm basically being told to "wait and hope it improves."
Is it just a pointless exercise to even complain at this point? Most of us tied in contracts, unable to complain to any authority, and unable to get a decent response from VM to handle cases - they've basically all but given up. Trustpilot reflects this, too.
How the mighty have fallen...