I live in Southampton. This last week I have been experiencing bad upload speed. Normally I get 370-387mb download and 37 upload. My daughter is a speed runner and streams live. Normally we have no issue I'm able to access and work live on my work server while she streams and my son dose what he wants.
Since last Thursday we have had incredible bad upload speed (just upload). The speed is between 0.6 to 8mb. With the occasional normal. We are getting these silly slow speed any time of the the day. I have checked at 6.30am to 11pm. Today I was even disconnected from my works server several times. I have restarted and factory restored the router and nothing has changed. The last test speed test gave me a 10png, 385.56mbps download and a 0.61mbps upload. This suggest to me that I am having my upload throttled.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.