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On our wavelength
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Is my Hub/Line Faulty

Hi, I am wondering if my HUB 3/Virgin are causing issues with the network. 5GHZ is available but sometimes there is no connection once connected. This is using an r7000 router with the hub in modem mode.

Soon after this issue both bands disconnected/no wifi and I plugged in an ethernet to the router and no internet so that would assume the router isn't outputting anything. Thus no internet fullstop! I checked the hub.

I tried to check the hub, red light still on but i couldn't log in. I rebooted and logged in and turned into standard mode and did a speed test at 210mbps which is what we're supposed to get. The r7000 is brand new so i hardly doubt it's that that's the problem. considering i had to reboot the hub...

Here are the downstreams and upstreams.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 475000000 0.2 37 256 qam 9
2 411000000 2 37 256 qam 1
3 419000000 1.7 37 256 qam 2
4 427000000 2 37 256 qam 3
5 435000000 1.9 37 256 qam 4
6 443000000 1.7 38 256 qam 5
7 451000000 1.2 37 256 qam 6
8 459000000 0.7 37 256 qam 7
9 467000000 0.5 37 256 qam 8
10 483000000 0.2 37 256 qam 10
11 491000000 -0.2 37 256 qam 11
12 499000000 -0.7 37 256 qam 12
13 507000000 -1.2 37 256 qam 13
14 515000000 -0.9 37 256 qam 14
15 523000000 -1 36 256 qam 15
16 531000000 -1 36 256 qam 16
17 539000000 -1.2 36 256 qam 17
18 547000000 -1.2 36 256 qam 18
19 555000000 -1.7 37 256 qam 19
20 563000000 -2 36 256 qam 20
21 571000000 -2.2 36 256 qam 21
22 579000000 -2.2 36 256 qam 22
23 587000000 -1.9 36 256 qam 23
24 595000000 -1.7 36 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 4 0
2 Locked 37.6 5 0
3 Locked 37.6 0 0
4 Locked 37.6 5 0
5 Locked 37.6 7 0
6 Locked 38.6 6 0
7 Locked 37.3 6 0
8 Locked 37.3 5 0
9 Locked 37.6 4 0
10 Locked 37.3 6 0
11 Locked 37.3 6 0
12 Locked 37.3 0 0
13 Locked 37.3 1 0
14 Locked 37.3 6 0
15 Locked 36.6 5 0
16 Locked 36.6 7 0
17 Locked 36.6 5 0
18 Locked 36.6 6 0
19 Locked 37.3 19 0
20 Locked 36.6 7 0
21 Locked 36.6 5 0
22 Locked 36.6 1 0
23 Locked 36.3 8 0
24 Locked 36.6 1 0


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 43 5120 64 qam 2
2 46200000 43.5 5120 64 qam 1
3 32600000 42.5 5120 64 qam 3
4 25800000 41.8 5120 32 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

Any ideas? Appreciate the help guys. I'm not very clued up on all this as some may have gathered! We have had an engineer out 2/3 weeks ago to check the channels and these have supposedly been sorted but i've no idea.

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Alessandro Volta
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Re: Is my Hub/Line Faulty

Set your LAN up using this method ...

Put the Hub 3 into modem mode …

To enable modem mode on your Hub 3

  1. Make sure you are connected (wired or wirelessly) to your Hub 3.0
  2. Open your Internet browser
  3. Log in to your Hub's settings page by entering 192.168.0.1 into the address bar of your Internet browser
  4. Enter your Hub 3 settings password. The default password is on the bottom of the Hub 3.  If you have changed the default password, enter that password instead
  5. Once you've logged in, click Modem Mode on the left
  6. Click the option next to Enable Modem Mode and then click Apply changes

and wait for the base light to turn magenta.

Note: Once in Modem Mode, the IP address you use to access your Hub changes from 192.168.0.1 to 192.168.100.1.

 ………………………………………………………………………..

Disconnect all ethernet cables from the Hub 3 then power off the Hub 3.

Then, set up your own router with the WAN port set to be in DHCP mode. Make sure it’s fully initialized (leave 5 min) and then put in the Cat 5E/6 cable to the Hub 3.

Now power up the VM hub and you should get a connection. This order only needs to be done the first time you connect your own router to the VM hub.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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