Previously with Virgin all service have been fine, however over the past year or so our speeds have been jumping around from below 100mbps to the advertised 350mbps, as well as high spiking ping which makes gaming, streaming and voip impossible at times.
Of course due to the Covid 19 pandemic a drop in service was to be expected with a larger proportion of people now working from home. however this doesn't explain the prior changes to service or the fact that no utilization fixes seem to have been put in place.
When I last attempted to use the customer service phoneline back around August 2020, we were sent a replacement Hub 3 modem which didn't really help. I also had a phone call arranged with a higher level phone technician who never ended up calling us.
Numerous issues have been told to us but each time the estimated date of completion for the remedy work is reached, the time is extended by days, weeks, and months. Some of the issues given were a faulty Hub 3, signal issues, utilization issues, congestion issues, and network issues. Each time the phone rep was asked for further details or work tickets they could not be provided.