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rolash
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Irregular speed and ping

Previously with Virgin all service have been fine, however over the past year or so our speeds have been jumping around from below 100mbps to the advertised 350mbps, as well as high spiking ping which makes gaming, streaming and voip impossible at times.

Of course due to the Covid 19 pandemic a drop in service was to be expected with a larger proportion of people now working from home. however this doesn't explain the prior changes to service or the fact that no utilization fixes seem to have been put in place.

When I last attempted to use the customer service phoneline back around August 2020, we were sent a replacement Hub 3 modem which didn't really help. I also had a phone call arranged with a higher level phone technician who never ended up calling us. 

Numerous issues have been told to us but each time the estimated date of completion for the remedy work is reached, the time is extended by days, weeks, and months. Some of the issues given were  a faulty Hub 3, signal issues, utilization issues, congestion issues, and network issues. Each time the phone rep was asked for further details or work tickets they could not be provided.

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rolash
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Re: Irregular speed and ping

Attached is a thinkbroadband quality monitor 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1501160a27e71c36e1eef282a6114a7be7ea3c80

 

 

Router information

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-3.240256 qam30
22027500000.440256 qam9
3210750000038256 qam10
4218750000-0.240256 qam11
5226750000-0.738256 qam12
6234750000-1.238256 qam13
7242750000-1.440256 qam14
8250750000-1.738256 qam15
9258750000-1.740256 qam16
10266750000-1.738256 qam17
11274750000-1.740256 qam18
12282750000-1.740256 qam19
13290750000-1.738256 qam20
14298750000-1.538256 qam21
15306750000-1.538256 qam22
16314750000-1.540256 qam23
17322750000-238256 qam24
18330750000-1.940256 qam25
19370750000-2.940256 qam26
20378750000-340256 qam27
21386750000-3.438256 qam28
22394750000-340256 qam29
23410750000-338256 qam31
24418750000-3.738256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.311030
2Locked40.3385541772
3Locked38.9319351194
4Locked40.328640988
5Locked38.925776796
6Locked38.922391610
7Locked40.321207546
8Locked38.918828440
9Locked40.314882282
10Locked38.913942260
11Locked40.311482192
12Locked40.39657153
13Locked38.98530122
14Locked38.6707390
15Locked38.9584060
16Locked40.3512349
17Locked38.9438829
18Locked40.3388318
19Locked40.317661
20Locked40.914240
21Locked38.916100
22Locked40.311160
23Locked38.99100
24Locked38.910250

 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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rolash
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Re: Irregular speed and ping

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12579992736512032 qam5
23260000038.5512064 qam4
33940002440.5512064 qam3
44619995240.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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MikeRobbo
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Alessandro Volta
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Re: Irregular speed and ping

Is it a Wi-Fi problem or ethernet problem or both ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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rolash
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Re: Irregular speed and ping

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
v9873254k;fg87dsfd;kfoA,.



Primary Downstream Service Flow

SFID14062
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID16626
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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rolash
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Re: Irregular speed and ping

this is both wifi and ethernet

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rolash
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Re: Irregular speed and ping

Network Log

Time Priority Description

04/01/2021 15:55:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 19:08:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 08:55:37noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 08:55:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2020 02:56:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 02:26:18noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2020 02:26:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2020 05:39:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 22:04:13Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 08:43:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 02:54:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 02:54:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2020 02:54:50ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2020 11:08:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:17:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:17:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:17:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:17:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:17:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/12/2020 09:17:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Alessandro Volta
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Message 8 of 10
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Re: Irregular speed and ping

Your >> BQM << is certainly showing a utilisation problem.

You need to go back into the speed test table and delete your WAN IP Address from every line.

TBH you would be as well deleting the whole table.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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rolash
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Message 9 of 10
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Re: Irregular speed and ping

The posted thinkbroadband info is from my PC which is connected to the Hub3 via a cat6 cable 

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rolash
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Re: Irregular speed and ping

What does this mean in terms of potential improvements?
I have removed the table under your recommendation
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