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Stu139 · ‎31-10-2021

Wi-Fi keeps failing

speed is now at 24 mb max when it does work

virgin apps won’t connect to box

won’t recognise boosters

tried several re boots anybody got a number to get in touch with virgin

jbrennand · ‎31-10-2021

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

jbrennand · ‎31-10-2021

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Sofia_B · ‎02-11-2021

Hi @Stu139.

Thanks for your post 🙂

I'm very sorry to hear you're experiencing service issues, I appreciate how frustrating this must be and we apologise for any inconvenience caused.

I'm glad to see jbrennand was able to advise you here, how have things been since posting? Did you manage to get your service issues resolved?

Let us know.

Thanks,

Sofia
Forum Team

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