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Stu139
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Internet

Wi-Fi keeps failing 

speed is now at 24 mb max when it does work

virgin apps won’t connect to box 

won’t recognise boosters 

tried several re boots anybody got a number to get in touch with virgin 

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jbrennand
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Re: Internet

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Sofia_B
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Re: Internet

Hi @Stu139

 

Thanks for your post 🙂 

 

I'm very sorry to hear you're experiencing service issues, I appreciate how frustrating this must be and we apologise for any inconvenience caused. 

 

I'm glad to see jbrennand was able to advise you here, how have things been since posting? Did you manage to get your service issues resolved? 

 

Let us know. 

 

Thanks, 

Sofia
Forum Team



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