Was In the middle of an online game and internet went off for all devices 5/10 mins later still no connection
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Looks like a poor connection, but there's a lot more data we'd need - post up the rest of the Network log data (not just the visible window - scroll down to select, or use Ctrl-A to select all) and the tabs titled Downstream and Upstream.
The internet is working now just annoying how it went off here is the requested logs / tables
Time Priority Description
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Thank you for your post. I'm very sorry to hear about the issue you've had with your broadband.
I have been able to locate your account on our side and I have been to take a look at your levels. It looks as though everything is as it should be.
Are you still having issues with this?
BQM, Test for outgoing ports and SSL/L2TP VPN test
How are you getting on with your connection today?
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