My internet speeds are nearly always very fast but throughout the day I am losing connection. I am using Microsoft Teams a lot and calls drop, it is even so bad that the Google homepage doesn't load. This happens even 2m away from the hub, in the same room. During one teams call it might drop two or three times and take many minutes to come back.
I have just installed a new hub3 and it made no difference to the issue, and the ping is also low.
This is getting extremely frustrating and making my internet almost redundant when I can't use it to work from home. Any thoughts?
Given it is an intermittent problem, testing out this way would mean me sitting within a meter or so of the hub, for an entire day, which I am not sure is really feasible. Considering it is a brand new hub though, and considering it happens when I am even in the same room, what exactly would cause this issue, if we are going to blame the wifi here?
The problem you have, is that VM do not guarantee any level of performance or speed over Wi-fi.. by testing with a cable. If you raise a ticket with them about the wifi performance being poor you’ll eventually get fobbed off by them and they’ll tell you that from what they can see, the connection is good and if you’re using a cable you’ll get the full speed.
if you confirm that the ethernet connection is good, stable and at the speeds you expect, then you have options
1. You could try to refine the wifi broadcast from the hub - splitting the wifi bands (2.4 and 5ghz) into two separate networks & disabling some of the “smart wifi” options. In some cases, doing this is enough to resolve some of the issues that users face.. or
2. Buy your own better quality wifi router or mesh system and use the VM hub in modem mode..
option 2 is something that a lot of people that come to this forum seeking help end up doing.. the hub is not a good wireless router.. whether or not you think that VM should provide a device that is fit for purpose is kinda moot - the hub is the hub - it’s good enough for some people, and falls short for many others..
before you spend any money though, it’s worth testing the underlying connection because if that is the issue, then adding a new/different router isn’t going to help much..