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st3v3_c
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Internet up and down - T3 time-outs

I hope someone can help, the Indian's have been useless, even tried palming me off to the Gadget rescue ScamSquad.

We have a Hub 3 in Modem only mode.

The connection has been up and down for around a week now I guess. It's normally off for a few minutes and then comes back on without us doing anything. Nothing has changed in the setup that I'm aware of.

The hub was last power off/on this morning.

I hope someone can help, wife works from home and it's driving her nuts. TIA.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/da43e2b20ca2456529310a18fc4e073664...

With a bit of luck that's yesterday's BQM

 

Acquired Downstream Channel (Hz)
387000000
Locked
Ranged Upstream Channel (Hz)
60300012
Locked
Provisioning State
Online



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st3v3_c
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Re: Internet up and down - T3 time-outs

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1387000000-2.240256 qam32
2203000000-240256 qam9
3211000000-2.240256 qam10
4219000000-2.240256 qam11
5227000000-2.240256 qam12
6235000000-2.240256 qam13
7243000000-240256 qam14
8251000000-2.240256 qam15
9259000000-1.940256 qam16
10267000000-1.740256 qam17
11275000000-1.740256 qam18
12283000000-1.740256 qam19
13291000000-1.240256 qam20
14299000000-140256 qam21
15307000000-1.540256 qam22
16315000000-1.240256 qam23
17323000000-140256 qam24
18331000000-1.540256 qam25
19339000000-1.540256 qam26
20347000000-1.440256 qam27
21355000000-240256 qam28
22363000000-240256 qam29
23371000000-1.740256 qam30
24379000000-240256 qam31

 



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st3v3_c
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Message 3 of 9
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Re: Internet up and down - T3 time-outs

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3913
2Locked40.9190
3Locked40.3160
4Locked40.9240
5Locked40.3120
6Locked40.9120
7Locked40.9140
8Locked40.970
9Locked40.9130
10Locked40.9150
11Locked40.360
12Locked40.990
13Locked40.370
14Locked40.3120
15Locked40.9190
16Locked40.9100
17Locked40.3260
18Locked40.3180
19Locked40.940
20Locked40.3110
21Locked40.360
22Locked40.330
23Locked40.9100
24Locked40.960

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030001251512064 qam1
22579997451512064 qam6
33260004351512064 qam5
43939999651512064 qam4
54619999151512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000

 

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
wrkldJKDHSUBsgvca69834ncx



Primary Downstream Service Flow

SFID20173
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID20166
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

22/07/2021 09:02:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:1criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:01:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:57:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:57:7criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:47criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:27criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:7criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:45:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:42:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:42:31criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:42:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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st3v3_c
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Message 4 of 9
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Re: Internet up and down - T3 time-outs

And so far today:

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2bb86d76456fee83b8684a3663ce73e02330ac3c-22-07-2021
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lotharmat
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Message 5 of 9
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Re: Internet up and down - T3 time-outs

Looks like your upstream is borked! - 5 Channels all at max power - VM need to look at this and likely book a tech visit to rectify!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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st3v3_c
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Message 6 of 9
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Re: Internet up and down - T3 time-outs

Cheers. How do we make that happen? Call centre was adamant they wouldn't send someone...

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Tom_F
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Message 7 of 9
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Re: Internet up and down - T3 time-outs

Hi st3v3_c, thanks for your post.

 

Sorry to hear about the connection issues you've been experiencing. So we can help further I'll get in touch via PM - just look out for the purple envelope and we'll take it from there.

 

Tom 

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st3v3_c
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Message 8 of 9
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Re: Internet up and down - T3 time-outs

Thanks,  I've replied. 

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Tom_F
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Re: Internet up and down - T3 time-outs

Thanks for getting back to me st3v3_c. You will find confirmation of the booking via your online account (virg.in/myVM) and can reschedule from there if needed.

 

Please keep us updated with how the visit goes, or let us know if we can help with anything else.

 

Tom 

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