Area 12, ethernet and WIFI affected. The Virgin site says there's no issues in the area. The internet went down for about 5 minutes at 1am on 30/07/2021 up until this point the internet was perfect for months. When the router came back on, the BQM now looks like this:
Some thing is badly wrong with that connection. Are you in normal router mode - or in modem mode.
Can you post up the Hub data?
Also try the “free & automated” Service Status number - 0800 561 0061 and see if anything is reporting there
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank you for posting on the Community Forums. I'm sorry to hear you've been having some issues with your broadband service.
I have been able to locate your account and can see that there is currently an ongoing SNR outage in your area which will be the culprit of the issues you've been having. The estimated fix date for this issue is 5th August. Please do continue to monitor your connection until then and let us know how you get on after advised date.
We apologise for the inconvenience caused in the meantime