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Internet speeds

Hi I have wondered if anybody could help me...

I rang virgin because my speeds were slow .. so I've upgraded to the m500 on there recommendation, I have done a speed check the last 3 days and have been getting between 10-20 Mbps download speed when I am on 100 Mbps. Virgin said I would be upgraded within 24 hours but nothings changed and it's been 3 days.... I feel like I've been cheated, any help would be great thanks in advance

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Alessandro Volta
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Re: Internet speeds

Can you please

Type ( in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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