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Willtolive-Lost
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Internet speeds

HOW CAN I SPEAK TO A HUMAN TO HELP WITH NUMEROUS ISSUES????

I have been on hold for 1hr 52mins only to be cut off! I have been via chatbot, facebook which got me a contact! I did as requested and contacted the number...No one got back to me. 

i upgraded to 500mb and I have checked on two of Virgin recommended speed test and the speeds showed 45 - 46/47mb!

The fact that, and my two children are also attempting to use the internet should not be an issue with the contracted/guaranteed level I am paying for! I would say that this could be disputed by many!

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gary_dexter
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Alessandro Volta
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Re: Internet speeds

Are you Speedtesting over a wired or wireless connection?

 


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Willtolive-Lost
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Re: Internet speeds

Wireless connection as that is how we use it with our devices

 

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gary_dexter
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Alessandro Volta
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Re: Internet speeds

You need to speedtest with a wired connected.

Wireless speeds and connectivity are not guaranteed and form no part of the speed guarantee either. 


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