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Xhaveit
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Internet speeds dropping to 1mb/s

 

Hi, Could someone let me know if there is any Internet problems going on in the DY4 area (Tipton), My speed is very bad right now one minute it will be fine then next second downloads come to an halt web pages are slow to load, Lag in games then a few seconds later it will be back to normal then few seconds later same thing happens.

 

I checked service status but it shows no problems in my area at this time.

Thank you

Regards.

 
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MikeRobbo
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Re: Internet speeds dropping to 1mb/s

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Xhaveit
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Re: Internet speeds dropping to 1mb/s

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lippyloo
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Re: Internet speeds dropping to 1mb/s

I just had this exact problem this evening.

I have a 100mb/s connection.. and suddenly (out of nowhere) my speed dropped to 1mb/s !!

I spent ages going through settings, and firewall restrictions and stuff...

Finally, pulled the USB modem (dongle) out of my desktop, and then plugged it back in and straightened the aerial...  and bingo! straight back to 70mb/s 🙂

So, in my case, it was the computers internal modem gone wonky !

Funny thing is that when I had previously restarted my computer, it didnt fix it.
So, obviously my USB dongle modem was either loose, or the aerial was in a bad position or something.

 

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Sasha_W
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Re: Internet speeds dropping to 1mb/s

Hi @lippyloo

 

welcome to the forum page and thanks for joining in. 

 

Just to confirm are your speeds back to normal now or do you need our assistance today? 
 

Thanks, 

Sasha 

Sasha - Forum Team


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