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Ivohra
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Internet speed

recent new  customer. Got my first bill. Not happy having to pay extra charge for a 70 minute call to discuss speed  

I use broadband for wfh. The signal and quality is bad and I have to regularly turn camera off. Any help on these three points. 

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MikeRobbo
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Alessandro Volta
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Re: Internet speed

VM do not and never have guaranteed Wi-Fi speed or coverage.

  1. Which Hub do you have ?
  2. What is your contracted speed ?
  3. What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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