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Leeswin
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Internet speed

Hi guys a puzzle

I have 500mb lucky if I get 130, thats Etherlent direct not WiFi. I ditched the WiFi its to unreliable on this equipment.

Lady on the phone said I should not drop below 250 dont think I ever had this, 

Whats your point of views on here?

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DJ_Shadow1966
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Message 2 of 13
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Re: Internet speed

Hello
Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Leeswin
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Re: Internet speed

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
675000000
Locked
Ranged Upstream Channel (Hz)
32599937
Locked
Provisioning State
Online

================================================================================================

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 675000000 3 38 256 qam 30
2 459000000 6.9 40 256 qam 7
3 467000000 6.8 40 256 qam 8
4 475000000 6.3 40 256 qam 9
5 483000000 6.4 40 256 qam 10
6 491000000 5.9 40 256 qam 11
7 499000000 6 40 256 qam 12
8 507000000 5.8 40 256 qam 13
9 515000000 5.5 40 256 qam 14
10 523000000 5.3 38 256 qam 15
11 531000000 5 40 256 qam 16
12 539000000 4.5 40 256 qam 17
13 547000000 5.3 40 256 qam 18
14 555000000 4.9 40 256 qam 19
15 563000000 4.5 38 256 qam 20
16 571000000 4.6 40 256 qam 21
17 579000000 4 40 256 qam 22
18 587000000 4.4 40 256 qam 23
19 595000000 4 40 256 qam 24
20 635000000 3.7 38 256 qam 25
21 643000000 3.2 38 256 qam 26
22 651000000 3.5 38 256 qam 27
23 659000000 3 38 256 qam 28
24 667000000 3 40 256 qam 29

================================================================================================

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 27 16
2 Locked 40.3 46 0
3 Locked 40.3 53 0
4 Locked 40.3 43 0
5 Locked 40.3 41 0
6 Locked 40.3 130 0
7 Locked 40.3 52 0
8 Locked 40.3 51 0
9 Locked 40.3 91 0
10 Locked 38.9 50 0
11 Locked 40.3 73 0
12 Locked 40.3 53 9
13 Locked 40.3 28 0
14 Locked 40.3 34 0
15 Locked 38.9 52 0
16 Locked 40.3 43 0
17 Locked 40.3 162 0
18 Locked 40.3 54 0
19 Locked 40.3 74 0
20 Locked 38.9 30 0
21 Locked 38.9 40 12
22 Locked 38.9 51 0
23 Locked 38.9 38 0
24 Locked 40.3 26 11

===============================================================================================================

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32599937 4.4 5120 64 qam 5
2 53699952 4.55 5120 64 qam 2
3 46199939 4.5 5120 64 qam 3
4 39400058 4.45 5120 64 qam 4


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

================================================================================================================

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-rtsxxxl500u+voc-b.cm


Primary Downstream Service Flow
SFID 77676
Max Traffic Rate 575000000
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 77675
Max Traffic Rate 38520000
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort

==============================================================================================================

Network Log
Time Priority Description
28/09/2020 18:59:6 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 16:19:31 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 07:21:54 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 05:28:34 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2020 00:50:51 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:45 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2020 04:23:47 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 06:46:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 05:53:40 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 08:18:1 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2020 13:13:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2020 01:07:37 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 21:27:38 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 20:31:8 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2020 19:48:13 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2020 12:01:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 17:13:45 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 17:12:36 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 17:03:21 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 08:13:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Jodi_S
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Re: Internet speed

Hi Leeswin,

 

thanks for posting on our community forums. Disappointing to hear you're having issues with our internet services, even on a wired connection.

 

We appreciate you posting your logs for us. As it been a short while since you last posted how have you services been? 

 

Remotely looking from our end with the details you have provided form your community profile, we cannot see any issues that would be causing this? All power levels are within specification and there are no area fault affecting you.

 

Please let us know how you're getting on so we can assist you further.

 

Kind regards Jodi

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Leeswin
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Message 5 of 13
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Re: Internet speed

Hi

 

The services doesn't go down o don't get anywhere near the 250.

 

Could it be rhe modem hardware? I have had nothing but issues with it and the WiFi since installed. Loosing count the amount of times I have had to power it down.

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MikeRobbo
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Message 6 of 13
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Re: Internet speed


@Leeswin wrote:

Hi

The services doesn't go down o don't get anywhere near the 250.

Could it be rhe modem hardware? I have had nothing but issues with it and the WiFi since installed. Loosing count the amount of times I have had to power it down.


Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Leeswin
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Re: Internet speed

My BQM 

 

as requested

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Leeswin
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Re: Internet speed

Can anyone explain what the yellow spikes are and is that good or bad?

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jbrennand
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Message 9 of 13
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Re: Internet speed

BQM looks ok to me. Re the speeds - can you do this...
----------
As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a known good and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (see VM website for “How To”). Test at speedtest.net (not the App!) to your nearest VM server - try on 2 different browsers.

If they are still low – boot the device into safe+networking mode and try again.

There are many posts on here where unknown/flaky software, old network card drivers, corrupted browsers or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Steven_L
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Message 10 of 13
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Re: Internet speed

Hey @Leeswin,

 

How is your connection at the moment?

 

Have you been able to do what @jbrennand suggested to help us diagnose what the problems you're having are.

 

 

Regards

Steven_L

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