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BigHaytch_
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Message 1 of 17
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Internet speed

So when i first got virgin the speed was impressive around 80mbps using speed test on my phone

it slowly dropped and went to around 20mbps

called virgin and they sorted it out but now (a month or so down the line) its so bad that i turn off wifi on my phone and use my data 

i checked speed test and im getting 19.7mbps

Baring in mind ive got the upgraded thing where i should be getting 100mbps

seems to me that they choose to give good connection based on when you call them to complain about it. I didn't sign up for this. Thinking of changing broadbands if this carries on

any suggestions on what broadbands that are good and reasonably priced ?

Kindest regards  

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Wozzer73
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Message 2 of 17
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Re: Internet speed

Same here when we they installed it it was 107Mbps lucky to get 50 but the quality is bad dropping out all the time and literally we have a smart TV 8 feet away it keeps dropping connection yet when I connect my work cellular router in the kitchen (with a block wall between them) it stays connected and is as good as gold!?!?!? I had a BT engineer on a job a few days ago he mentioned that most providers throttle the connections to push you to upgrade it will show high speed but the quality and amount of data is poor?! I also spoke with Virgin about this and told them and low and behold it was as good as gold for at least 6-7 weeks after they had the “top” technical guy look at it remotely 

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BigHaytch_
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Message 3 of 17
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Re: Internet speed

Trust me its the worst feeling ever when theres cheaper providers out there that offer more. Even if they offer less at least they're honest! Another pure example of day light robbery is when i called them i told them i was getting 20mbps on my phone but on my playstation 4 i was getting ranging from 1.7mbps to 15.9mbps and the guy said ‘the playstation doesn't tell you the right amount’ or ‘thats not a reliable source, your phone speed test is what you should look at’....!!! Well mate me playing call of duty and transporting across  the map shows me that my connection feels like 1.7mbps so you cant tell me otherwise! If you promise people a certain product give it ! 

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Anonymous
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Message 4 of 17
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Re: Internet speed

If you want help follow the below:

Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).

We can have a look for any oddities in the stats.

Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?

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BigHaytch_
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Message 5 of 17
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Re: Internet speed

Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
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Anonymous
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Message 6 of 17
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Re: Internet speed

...and the rest?

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BigHaytch_
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Message 7 of 17
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Re: Internet speed

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

129900000012.338256 qam21
21870000001238256 qam7
319500000011.838256 qam8
420300000011.538256 qam9
521100000011.337256 qam10
62190000001138256 qam11
72270000001138256 qam12
823500000010.638256 qam13
924300000010.638256 qam14
1025100000010.938256 qam15
1125900000011.138256 qam16
1226700000011.838256 qam17
1327500000011.638256 qam18
142830000001240256 qam19
1529100000011.838256 qam20
1630700000011.938256 qam22
173150000001238256 qam23
1832300000012.438256 qam24
1937900000011.938256 qam25
2038700000011.538256 qam26
213950000001238256 qam27
2240300000011.838256 qam28
234110000001237256 qam29
244190000001238256 qam30



 

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Anonymous
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Message 8 of 17
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Re: Internet speed

Well so far your downstream power levels, on the all of your channels, are out of spec (-6 to +10dBmV is in spec).

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BigHaytch_
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Message 9 of 17
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Re: Internet speed

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000003.65512064 qam4
2537000003.675512064 qam2
3603000003.7512064 qam1
4462000003.65512064 qam3
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Anonymous
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Message 10 of 17
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Re: Internet speed

Upstream looks ok.

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