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Justineg123
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Internet speed way below expectations

Hello,

I am experiencing internet speed way below what’s expected for the last month. I am a new customer and frankly quite surprised to see that’s there is no way to contact Virgin Media customer care. I have done everything possible described on their website and cannot find anyone to speak to. It seems that their messaging and live chat features are deactivated in addition to their complaints page.... could someone please advise me on how to proceed from there? Thanks!

 

[MOD EDIT: Subject title changed for clarity]

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JitteryPinger
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Re: I need to speak to a person from customer care

Unfortunately they are very busy currently, best time to call is at 8am or hang around here for a few days and someone from the team should be able to assist.

We can also try assist you with your issue to save the wait.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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