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Allososbdbzl
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Internet speed up and down

Have had VM for around a month and speed is all over the place. Paying for 100mb and some times it exceeds that, but more often than not it’s half that. I run speed tests from same device and location a few mins apart and it varies enormously. 10mb-100mb. I though VM meant a dedicated line into the property, so why the variation and does anyone have any advice as to what I can do? 

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sophist
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Re: Internet speed up and down

You need to run the speed tests using a device connected to the hub via ethernet.. wireless is not reliable (at least not reliable on the hub).

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Allososbdbzl
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Re: Internet speed up and down

Thanks. I should have mentioned that I have the Hub in modem mode (as it’s a terrible WiFi router as we know) and have a decent TPlink router for WiFi, which is reliable. This absolutely is the speed into the building going up and down. Any further advice would be helpful, thanks 

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sophist
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Re: Internet speed up and down

Ok, that being the case, can you please post the stats from your hub..

browse to your hub on  http://192.168.100.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..

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Allososbdbzl
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Re: Internet speed up and down

thanks. see below... 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

113900000011.140256 qam1
214700000011.440256 qam2
315500000011.540256 qam3
416300000011.540256 qam4
517100000011.440256 qam5
617900000011.140256 qam6
718700000011.140256 qam7
819500000011.140256 qam8
92030000001140256 qam9
102110000001140256 qam10
112190000001140256 qam11
122270000001140256 qam12
1323500000010.940256 qam13
1424300000010.940256 qam14
152510000001140256 qam15
162590000001140256 qam16
1726700000011.140256 qam17
182750000001140256 qam18
192830000001140256 qam19
202910000001140256 qam20
212990000001140256 qam21
2230700000011.140256 qam22
233150000001140256 qam23
2432300000011.140256 qam24
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Allososbdbzl
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Re: Internet speed up and down

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3520
2Locked40.3510
3Locked40.9690
4Locked40.3570
5Locked40.3780
6Locked40.31030
7Locked40.91340
8Locked40.9780
9Locked40.9930
10Locked40.31020
11Locked40.9750
12Locked40.31010
13Locked40.3720
14Locked40.9800
15Locked40.3700
16Locked40.3940
17Locked40.3450
18Locked40.3670
19Locked40.9560
20Locked40.3930
21Locked40.31140
22Locked40.9890
23Locked40.31350
24Locked40.91470
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Allososbdbzl
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Re: Internet speed up and down

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030016143512064 qam5
24620015042.8512064 qam7
33939993142.5512064 qam8
45370010243512064 qam6



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA0030
3ATDMA0000
4ATDMA0030
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Allososbdbzl
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Re: Internet speed up and down

Network Log

Time Priority Description

23/02/2021 10:15:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2021 22:15:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2021 18:31:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2021 19:52:21ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:05:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:05:7criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:01:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:00:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:00:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:00:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:00:55criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2021 04:00:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2021 11:38:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2021 08:40:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2021 23:38:14ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 18:07:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 00:11:16ErrorDCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 00:10:3criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 00:05:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2021 00:05:39criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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sophist
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Re: Internet speed up and down

all of your downstream power levels are too high - suspect you'll need an engineer to rectify. you can either battle through on the phones or you can wait around here for a few days for a response from VM.

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Allososbdbzl
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Re: Internet speed up and down

Thanks very much, very helpful. Good to know there is a fault that needs fixing rather than this being “standard” VM service. I might try and give them a call if I get time but a response from VM directly on here you’ll be useful. 

appreciate your input tehwolf 

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