Have had VM for around a month and speed is all over the place. Paying for 100mb and some times it exceeds that, but more often than not it’s half that. I run speed tests from same device and location a few mins apart and it varies enormously. 10mb-100mb. I though VM meant a dedicated line into the property, so why the variation and does anyone have any advice as to what I can do?
Thanks. I should have mentioned that I have the Hub in modem mode (as it’s a terrible WiFi router as we know) and have a decent TPlink router for WiFi, which is reliable. This absolutely is the speed into the building going up and down. Any further advice would be helpful, thanks
Ok, that being the case, can you please post the stats from your hub..
browse to your hub on http://192.168.100.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread - you'll need multiple posts for this, the info wont all fit into a single one..
all of your downstream power levels are too high - suspect you'll need an engineer to rectify. you can either battle through on the phones or you can wait around here for a few days for a response from VM.
Thanks very much, very helpful. Good to know there is a fault that needs fixing rather than this being “standard” VM service. I might try and give them a call if I get time but a response from VM directly on here you’ll be useful.