on 17-06-2022 21:34
Hello, looking for a bit of help as getting it from Virgin is impossible. My speeds seem to have slowed down the past couple of weeks and where i used to get signal or good speeds as changed. I am due a new contract also if anyone can help with that or will i need to ring. More importantly the internet speeds.
on 18-06-2022 15:46
on 18-06-2022 21:11
I am on m100 fibre broadband, i have the hub 3. I have just done a speedtest and got 9.78mbs download speed and 7.07 upload. Like i said the internet as been fine until the last couple weeks. Where i used to get good signal and speed as changed.
on 18-06-2022 22:05
You should do the speed test on a PC with the ethernet cable.
Sometimes ethernet cables work loose or break, so check it's pushed firmly into the hub. Also try a different ethernet port on the hub, and also try a different ethernet cable.
on 18-06-2022 22:12
I have done the test using wifi. PC is upstairs and booster is at the bottom of the stairs with the hub in the living room. Prior to previous test iv'e now got 40.8 download and 0.08 upload.
on 18-06-2022 22:17
Hi again @RyanGreeley
Speed tests should be done on a wired connection. VM don't guarantee wifi speeds.
Have you tried changing the wirless channel to see if that helps?
You could do a search for an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels so you can decide if you want to change the channel number on your hub to improve your signal
Advanced Settings > Wireless > Wireless Signal > beneath both the 5Ghz and 2.4GHz sections click on the Manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and click on Apply Changes.
on 19-06-2022 14:08