Internet slow and house congested

[binzie]

Recently upgraded from 350-1000Mb

Not seen huge changes but it never seems to get there above 650 when wired wondered whether one of you heros could have a look for me 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12	227000000	8.4	40.9	QAM256	12
10	211000000	8.4	40.9	QAM256	10
11	219000000	8.5	40.4	QAM256	11
13	235000000	8.1	40.9	QAM256	13
14	243000000	8.3	40.9	QAM256	14
15	251000000	8.4	40.4	QAM256	15
16	259000000	8.7	40.9	QAM256	16
17	267000000	9	40.9	QAM256	17
18	275000000	8.6	40.9	QAM256	18
19	283000000	8.1	40.4	QAM256	19
20	291000000	7.5	40.4	QAM256	20
21	299000000	8.2	40.4	QAM256	21
22	307000000	8.2	40.4	QAM256	22
23	315000000	7.9	40.9	QAM256	23
24	323000000	8.1	40.9	QAM256	24
25	331000000	7.5	40.4	QAM256	25
26	339000000	7.4	40.9	QAM256	26
27	347000000	7	40.9	QAM256	27
28	355000000	7.1	40.4	QAM256	28
29	363000000	6.1	40.9	QAM256	29
30	371000000	6.2	40.9	QAM256	30
31	379000000	6.2	40.4	QAM256	31
32	387000000	5.4	40.4	QAM256	32
33	395000000	6.1	40.4	QAM256	33
34	403000000	5.6	40.4	QAM256	34
35	411000000	5.7	40.4	QAM256	35
36	419000000	5.7	40.4	QAM256	36
37	427000000	5.9	40.9	QAM256	37
38	435000000	5.7	40.4	QAM256	38
39	443000000	5.7	40.4	QAM256	39
40	451000000	5.9	40.4	QAM256	40

[binzie]

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12	Locked	40.946209	0	0
10	Locked	40.946209	0	0
11	Locked	40.366287	0	0
13	Locked	40.946209	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.946209	0	0
17	Locked	40.946209	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.946209	0	0
24	Locked	40.946209	0	0
25	Locked	40.366287	0	0
26	Locked	40.946209	0	0
27	Locked	40.946209	0	0
28	Locked	40.366287	0	0
29	Locked	40.946209	0	0
30	Locked	40.946209	0	0
31	Locked	40.366287	0	0
32	Locked	40.366287	0	0
33	Locked	40.366287	0	0
34	Locked	40.366287	0	0
35	Locked	40.366287	0	0
36	Locked	40.366287	0	0
37	Locked	40.946209	0	0
38	Locked	40.366287	0	0
39	Locked	40.366287	0	0
40	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

41

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

41

Locked

42

0.4

265002418

43

[binzie]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	47	5120 KSym/sec	64QAM	11
2	39400000	46.8	5120 KSym/sec	64QAM	7
3	46200000	47	5120 KSym/sec	64QAM	3
4	32600000	46.3	5120 KSym/sec	64QAM	8

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Paul_DN]

Hi binzie,

Thank you for reaching out to us in our community and welcome, sorry to hear you are facing slow internet and congestion.

I was able to locate you on our system with the details we have for you and wasn't able to see any issues at all our end.

Please can you add a BQM so we can see in a little more detail what is going on, also if you can add your Router stats this will also help us help you further.

Regards

Paul.

[binzie]

[jpeg1]

Your router stats all look good. Try a new ethernet cable. Also do a speed test in modem mode. 

Post a Live Link to your BQM. 

[newapollo]

Hi @binzie 

You should do a wired speed test using https://samknows.com/realspeed/  so we can see what speed is going to the hub

[Ashleigh_C]

Hi there @binzie and thank you for providing the BQM. 

Are you able to try the fixes advised by @jpeg1 as well as providing the live link. Can you also try the speed test as advised by @newapollo? 

Thanks again.

[binzie]

modem mode caps speed to sub 60MB/s

[binzie]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d774965777dabed8cd148c44b41403cb6d1a6803