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Internet slow - New southgate

My internet has really slowed down the last couple of weeks. I work from home so its important that i have reasonable internet. I am on M100 contract. An engineer visited us this Monday - no change. he suggested boosters - dont know - cant get through via phone to help desk..

we all use the internet via wireless but using ethernet cable makes no difference even if i connect directly to the Hub (3.0)

WHen i run a speed test the download speed can be from 20mbs to 50 but upload speed is always less then 2mbs.

Help!

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Message 2 of 13
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Re: Internet slow - New southgate

Signed up to thinkbroadband yesterday and this what my graph looks like,

Mehtaby_1-1603824469050.png

 

 

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Message 3 of 13
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Re: Internet slow - New southgate

My BQM 

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Re: Internet slow - New southgate

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 203000000 0.7 37 256 qam 9
2 211000000 0.5 37 256 qam 10
3 219000000 0.5 37 256 qam 11
4 227000000 0.4 37 256 qam 12
5 235000000 0 37 256 qam 13
6 243000000 -0.2 37 256 qam 14
7 251000000 -0.4 38 256 qam 15
8 259000000 -0.4 37 256 qam 16
9 267000000 -0.4 38 256 qam 17
10 275000000 -0.7 38 256 qam 18
11 283000000 -1.4 37 256 qam 19
12 291000000 -2.2 37 256 qam 20
13 299000000 -3 37 256 qam 21
14 307000000 -1.7 37 256 qam 22
15 315000000 0 38 256 qam 23
16 323000000 1 38 256 qam 24
17 331000000 1 38 256 qam 25
18 339000000 0.5 38 256 qam 26
19 347000000 0 38 256 qam 27
20 355000000 -0.2 38 256 qam 28
21 363000000 -0.2 38 256 qam 29
22 371000000 -0.5 38 256 qam 30
23 379000000 -0.5 38 256 qam 31
24 387000000 -0.5 38 256 qam 32
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Message 5 of 13
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Re: Internet slow - New southgate

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602997385.2512016 qam1
2393996775.2512016 qam4
3462008005.196512016 qam3
4537005955.196512016 qam2
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Message 6 of 13
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Re: Internet slow - New southgate

cannot seem to post my Network log - get following message 'Message cannot exceed 20,000 characters.' . How do I get round this?

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Re: Internet slow - New southgate

Hi, Mehtaby

 

Thanks for posting and welcome to the community. I am sorry to hear of the broadband issues. Please do not send a PM to an agent though, unless specifically requested. 

 

I've checked the system today and there is an SNR issue in your area (signal to noise ratio). This means you might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent.

 

The fault number for your records is F008522133. The estimated fix date and time is the 3rd November at 3pm.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 8 of 13
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Re: Internet slow - New southgate

I am on a 350Mbps contract and my speedtest hasn't been above 7Mbps download for weeks now. Can't get hold of support as the phone cuts off after 60 mins waiting. Truly pathetic customer service and for over £110 per month.

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Message 9 of 13
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Re: Internet slow - New southgate


@imoineala wrote:

... snip ...


If you want assistance please start your own thread.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Message 10 of 13
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Re: Internet slow - New southgate

Thank you for your reply. has the fault which you refer to been fixed. The speed is still not better.

 

The fault number for your records is F008522133

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