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tarzan02
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Internet not consistent

Hi,

my internet is not consistent but all checks come back o.k. 

I have a ethernet connection to my firestick and PS4. Watching t.v. is impossible as it pauses every minute or so. PS4 freezes when on line or disconnects, annoying when playing PES.

any suggestions please.

 

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jhuk
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Re: Internet not consistent

Test wired to a proper PC or Laptop.

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tarzan02
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Re: Internet not consistent

All looks good ! 

Not sure what to do ?

 

 

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Paul_DN
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Re: Internet not consistent

Hi tarzan02,

 

Thanks for reaching out to us in our community and welcome, I am sorry that you are having inconsistent connection issues.

 

I have had a look at things our end and all your downstream power levels are out and a couple of your upstream too, please can you check all your connection are hand tight including the one in the brown box on the wall, once checked if loose tighten to hand tight reboot and see how that goes.

 

Regards

 

Paul.

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tarzan02
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Re: Internet not consistent

Hi Paul,

             I had Virgin about 4 year ago and experienced a similar problem so I cancelled and went with sky. 

I will try all you have said tonight when I get home. 

The connector coming into the house looks worn and battered. The cable running across my garden is under tension and about 5 inch off the floor in places.

I told all this to the sales person on the phone but they did a line test and assured me everything was good and I could have the "quick start setup" and if their was a problem a engineer would come out to solve it. 

I also experience good days and bad days with the connection.

Will be in touch, 

Thank you

                 Stew

 

 

 

 

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Paul_DN
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Re: Internet not consistent

Hi Stew,

 

Thanks for the update, once you have tried this please come back , sounds like we may need to get a technician to look at your connection and address the issues advised.

 

Regards

 

Paul.

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tarzan02
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Re: Internet not consistent

Hi paul, 

Tired all that you asked but the internet is worse now. Can't play on line, watch movies with out problems etc. 

How do I get someone to come out to it please.

Cheers

Stewart

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tarzan02
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Re: Internet not consistent

Hi paul, 

Tired all that you asked but the internet is worse now. Can't play on line, watch movies with out problems etc. 

How do I get someone to come out to it please.

Cheers

Stewart

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Hetty_R
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Re: Internet not consistent

Hi tarzan02, 

 

Really sorry to see there's been no improvement. 

 

I would love to see if we can get an engineer out to you and have sent you a private message. Please reply when you can 🙂 

 

Thanks, 

 

Hetty_R
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