on 19-12-2021 00:03
Morning,
Over the past few weeks I've had an issue with the connection that keeps dropping, high latency and I've tried everything from resetting Xbox, PC, Phone, Tablet, Router, everything with not much luck. I've checked all the cables and found that the brown box outside the property is damaged. Could this be the issue? This slow/start stop connection is annoying during meetings and when kids try and play online.
Who do I need to get in touch with to have a look?
on 19-12-2021 00:04
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 60300000 | Locked |
Provisioning State | Online |
on 19-12-2021 00:04
1 | 331000000 | -5.9 | 37 | 256 qam | 25 |
2 | 203000000 | -3.9 | 37 | 256 qam | 9 |
3 | 211000000 | -4.4 | 37 | 256 qam | 10 |
4 | 219000000 | -4.7 | 37 | 256 qam | 11 |
5 | 227000000 | -4.9 | 37 | 256 qam | 12 |
6 | 235000000 | -4.9 | 37 | 256 qam | 13 |
7 | 243000000 | -4.9 | 37 | 256 qam | 14 |
8 | 251000000 | -4.7 | 38 | 256 qam | 15 |
9 | 259000000 | -5.2 | 37 | 256 qam | 16 |
10 | 267000000 | -5.2 | 37 | 256 qam | 17 |
11 | 275000000 | -5.2 | 37 | 256 qam | 18 |
12 | 283000000 | -5 | 38 | 256 qam | 19 |
13 | 291000000 | -5.2 | 37 | 256 qam | 20 |
14 | 299000000 | -5.5 | 37 | 256 qam | 21 |
15 | 307000000 | -5.4 | 37 | 256 qam | 22 |
16 | 315000000 | -5.4 | 37 | 256 qam | 23 |
17 | 323000000 | -5.5 | 37 | 256 qam | 24 |
18 | 339000000 | -5.7 | 37 | 256 qam | 26 |
19 | 347000000 | -5.9 | 38 | 256 qam | 27 |
20 | 355000000 | -6.4 | 37 | 256 qam | 28 |
21 | 363000000 | -6.4 | 37 | 256 qam | 29 |
22 | 371000000 | -6.2 | 38 | 256 qam | 30 |
23 | 379000000 | -6.2 | 37 | 256 qam | 31 |
24 | 387000000 | -6.5 | 38 | 256 qam | 32 |
1 | Locked | 37.6 | 10 | 0 |
2 | Locked | 37.3 | 7 | 0 |
3 | Locked | 37.6 | 0 | 0 |
4 | Locked | 37.3 | 7 | 0 |
5 | Locked | 37.6 | 6 | 0 |
6 | Locked | 37.6 | 5 | 0 |
7 | Locked | 37.6 | 4 | 0 |
8 | Locked | 38.6 | 5 | 0 |
9 | Locked | 37.6 | 0 | 0 |
10 | Locked | 37.6 | 6 | 0 |
11 | Locked | 37.6 | 5 | 0 |
12 | Locked | 38.6 | 5 | 0 |
13 | Locked | 37.6 | 6 | 0 |
14 | Locked | 37.3 | 4 | 0 |
15 | Locked | 37.3 | 17 | 0 |
16 | Locked | 37.6 | 19 | 0 |
17 | Locked | 37.6 | 5 | 0 |
18 | Locked | 37.6 | 3 | 0 |
19 | Locked | 38.6 | 5 | 0 |
20 | Locked | 37.6 | 3 | 0 |
21 | Locked | 37.3 | 4 | 0 |
22 | Locked | 38.6 | 0 | 0 |
23 | Locked | 37.3 | 4 | 0 |
24 | Locked | 38.6 | 0 | 0 |
on 19-12-2021 00:05
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 44.5 | 5120 | 32 qam | 1 |
2 | 39400000 | 44 | 5120 | 32 qam | 4 |
3 | 46200000 | 44.5 | 5120 | 32 qam | 3 |
4 | 53700000 | 45 | 5120 | 32 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 19-12-2021 00:06
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | kfoA,.iyewrkldJKDHSUBsgvca698 |
SFID | 6049 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 6047 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 19-12-2021 00:06
Time Priority Description
18/12/2021 23:44:36 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2021 23:38:8 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2021 23:25:2 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2021 22:04:53 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/12/2021 22:04:38 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/12/2021 21:35:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2021 21:51:53 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/12/2021 21:51:53 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/12/2021 19:06:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2021 09:51:52 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/12/2021 09:51:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/12/2021 14:37:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/12/2021 21:51:52 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/12/2021 21:51:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/12/2021 18:24:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/12/2021 09:51:52 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/12/2021 09:51:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/12/2021 11:13:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/12/2021 21:51:51 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 21-12-2021 08:41
Hi there @sevraj
Thank you so much for your post and welcome back to the community forums!
I'm so sorry to hear that you are having this issue with your connection!
I have taken a look into your account and I can see that there are a few issues showing on your account that mean a tech will be needed, also if there is work need at the cabinet in the street then the tech will be able to identify and arrange this.
I will send you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.