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sevraj
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Internet keeps dropping out - brown box outside property is damaged

Morning,

Over the past few weeks I've had an issue with the connection that keeps dropping, high latency and I've tried everything from resetting Xbox, PC, Phone, Tablet, Router, everything with not much luck. I've checked all the cables and found that the brown box outside the property is damaged. Could this be the issue? This slow/start stop connection is annoying during meetings and when kids try and play online. 

Who do I need to get in touch with to have a look?

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sevraj
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Re: Internet keeps dropping out - brown box outside property is damaged

Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online
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sevraj
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Re: Internet keeps dropping out - brown box outside property is damaged

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1331000000-5.937256 qam25
2203000000-3.937256 qam9
3211000000-4.437256 qam10
4219000000-4.737256 qam11
5227000000-4.937256 qam12
6235000000-4.937256 qam13
7243000000-4.937256 qam14
8251000000-4.738256 qam15
9259000000-5.237256 qam16
10267000000-5.237256 qam17
11275000000-5.237256 qam18
12283000000-538256 qam19
13291000000-5.237256 qam20
14299000000-5.537256 qam21
15307000000-5.437256 qam22
16315000000-5.437256 qam23
17323000000-5.537256 qam24
18339000000-5.737256 qam26
19347000000-5.938256 qam27
20355000000-6.437256 qam28
21363000000-6.437256 qam29
22371000000-6.238256 qam30
23379000000-6.237256 qam31
24387000000-6.538256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.6100
2Locked37.370
3Locked37.600
4Locked37.370
5Locked37.660
6Locked37.650
7Locked37.640
8Locked38.650
9Locked37.600
10Locked37.660
11Locked37.650
12Locked38.650
13Locked37.660
14Locked37.340
15Locked37.3170
16Locked37.6190
17Locked37.650
18Locked37.630
19Locked38.650
20Locked37.630
21Locked37.340
22Locked38.600
23Locked37.340
24Locked38.600
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sevraj
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Re: Internet keeps dropping out - brown box outside property is damaged

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000044.5512032 qam1
23940000044512032 qam4
34620000044.5512032 qam3
45370000045512032 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0020
2ATDMA0000
3ATDMA0000
4ATDMA0000
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sevraj
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Re: Internet keeps dropping out - brown box outside property is damaged

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
kfoA,.iyewrkldJKDHSUBsgvca698



Primary Downstream Service Flow

SFID6049
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID6047
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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sevraj
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Re: Internet keeps dropping out - brown box outside property is damaged

Network Log

Time Priority Description

18/12/2021 23:44:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 23:38:8Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 23:25:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 22:04:53Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/12/2021 22:04:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 21:35:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2021 21:51:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/12/2021 21:51:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2021 19:06:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2021 09:51:52noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2021 09:51:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 14:37:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 21:51:52noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 21:51:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 18:24:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 09:51:52noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 09:51:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/12/2021 11:13:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 21:51:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Ashleigh_C
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Message 7 of 7
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Re: Internet keeps dropping out - brown box outside property is damaged

Hi there @sevraj

 

Thank you so much for your post and welcome back to the community forums!

 

I'm so sorry to hear that you are having this issue with your connection! 

 

I have taken a look into your account and I can see that there are a few issues showing on your account that mean a tech will be needed, also if there is work need at the cabinet in the street then the tech will be able to identify and arrange this. 

 

I will send you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thank you. 

Ash_C
Forum Team



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