on 29-07-2021 11:34
Constant issues with our internet connection and speed. Lots of drop outs - having to disconnect and reconnect and restart.
Previous post: https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-WiFi-where-do-I-complain-how-d...
Fobbed off with "there are issues that are being resolved once the work is finished it'll all be okay" - this has been going on since the WiFi was installed - it's a complete waste of money.
Network Log
Time Priority Description
27/07/2021 13:16:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:11 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:8 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:3 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:1 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:55 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:45 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:45 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:43 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:43 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
1 | 53700175 | 35.5 | 5120 | 64 qam | 10 |
2 | 39400000 | 35.5 | 5120 | 64 qam | 12 |
3 | 46200000 | 35.8 | 5120 | 64 qam | 11 |
4 | 60300000 | 35.5 | 5120 | 64 qam | 9 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 29-07-2021 11:34
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 2 | 40 | 256 qam | 9 |
2 | 139000000 | 2.2 | 40 | 256 qam | 1 |
3 | 147000000 | 2.2 | 40 | 256 qam | 2 |
4 | 155000000 | 2.2 | 40 | 256 qam | 3 |
5 | 163000000 | 2.2 | 40 | 256 qam | 4 |
6 | 171000000 | 2.2 | 40 | 256 qam | 5 |
7 | 179000000 | 2.2 | 38 | 256 qam | 6 |
8 | 187000000 | 2.2 | 38 | 256 qam | 7 |
9 | 195000000 | 2.2 | 40 | 256 qam | 8 |
10 | 211000000 | 2 | 40 | 256 qam | 10 |
11 | 219000000 | 2 | 40 | 256 qam | 11 |
12 | 227000000 | 1.9 | 40 | 256 qam | 12 |
13 | 235000000 | 1.7 | 40 | 256 qam | 13 |
14 | 243000000 | 1.5 | 40 | 256 qam | 14 |
15 | 251000000 | 1.4 | 40 | 256 qam | 15 |
16 | 259000000 | 1.2 | 40 | 256 qam | 16 |
17 | 267000000 | 1 | 40 | 256 qam | 17 |
18 | 275000000 | 0.9 | 40 | 256 qam | 18 |
19 | 283000000 | 0.7 | 40 | 256 qam | 19 |
20 | 291000000 | 0.7 | 40 | 256 qam | 20 |
21 | 299000000 | 0.7 | 38 | 256 qam | 21 |
22 | 307000000 | 0.7 | 40 | 256 qam | 22 |
23 | 315000000 | 0.7 | 40 | 256 qam | 23 |
24 | 323000000 | 0.7 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 3284 | 15846 |
2 | Locked | 40.3 | 2940 | 7837 |
3 | Locked | 40.3 | 2628 | 20497 |
4 | Locked | 40.3 | 3138 | 18506 |
5 | Locked | 40.3 | 7614 | 16512 |
6 | Locked | 40.3 | 2354 | 25209 |
7 | Locked | 38.9 | 2721 | 21266 |
8 | Locked | 38.9 | 6975 | 18372 |
9 | Locked | 40.3 | 2148 | 12557 |
10 | Locked | 40.9 | 2208 | 12291 |
11 | Locked | 40.3 | 2517 | 13755 |
12 | Locked | 40.3 | 1943 | 10616 |
13 | Locked | 40.9 | 1613 | 10732 |
14 | Locked | 40.9 | 2140 | 20577 |
15 | Locked | 40.3 | 2051 | 17401 |
16 | Locked | 40.3 | 2646 | 20586 |
17 | Locked | 40.3 | 2509 | 22753 |
18 | Locked | 40.3 | 2322 | 25875 |
19 | Locked | 40.3 | 2024 | 28879 |
20 | Locked | 40.3 | 2712 | 27897 |
21 | Locked | 38.9 | 1550 | 30148 |
22 | Locked | 40.3 | 1513 | 31221 |
23 | Locked | 40.3 | 1470 | 31842 |
24 | Locked | 40.3 | 1748 | 29525 |
on 29-07-2021 14:53
on 31-07-2021 13:30
Hi Nicolleevans,
Thanks for posting and sorry to see you've had some issues with the connection.
Have you been able to set up a BQM as jbrennand has suggested?
Alex_Rm
on 02-08-2021 19:50
I think this is right?
https://www.thinkbroadband.com/broadband/monitoring/quality/share/6721e310ac3c18e5e8fcbc849c985cff8d4aa1a1
on 02-08-2021 19:56
on 02-08-2021 20:07
It's weird because I've had to turn WiFi off on my phone to access the Internet in the last hour 🤷♀️
I have to restart the hub regularly and it always starts dropping out again.
At 11.30am this morning it kept kicking me out of my zoom meeting on the laptop.
30/07/2021 23:34:53 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2021 19:37:18 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2021 19:37:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2021 13:37:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2021 11:35:5 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:11 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:11 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:8 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:3 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:2 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:16:1 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:55 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 13:15:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 03-08-2021 09:26
Hi Nicolleevans, thanks for getting in touch.
Sorry to hear about the internet issues you've experienced since your installation. I've taken a look from here and everything appears to be OK to be honest, There are no signs of SNR or congestion - and all power-levels appear to be within spec as well.
The logs above show a few more errors than we'd like to see ideally - however the most recent one is from the 30th, and I can see it's been more than a couple of weeks since the hub was rebooted.
If there's been issues in your area recently (which it looks like there has been) then your hub could definitely benefit from a reboot/fresh connection as advised above.
If you continue to experience issues from there please keep us posted with updated hub data so we can see if errors continue to build up.
Tom
on 04-08-2021 14:07
I've now missed two online meeting because the WiFi is not capable of hosting the meeting without continual drop outs.
I appreciate it might not have been restarted in the most recent weeks but historically restarting it is NOT solving the issues we are having.
Ive taken the hard cable out of the virgin media box and I am able to use the Internet without the drop outs.
What can I do about the WiFi considering there is only one product plugged in with the hard cable and its not possible to plug everything else in directly to the router.
on 04-08-2021 14:43
Thank you for the update @Nicolleevans.
Reboots can sometimes clear hub errors and in this case may resolve the issue you are facing. Please try rebooting the hub and let us know if the problem persists.
If so, we can look into further steps such as a technician visit.
Thanks,