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Danwishingwolf
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Internet is unusable after 5pm

Internet is unusable after 5pm, lag spikes throughout the day, and then a huge performance downgrade after 5pm. Tweeted to Virgin and they said a team member would help me out here. 

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carl_pearce
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Re: Internet is unusable after 5pm


@Danwishingwolf wrote:

Internet is unusable after 5pm, lag spikes throughout the day, and then a huge performance downgrade after 5pm. Tweeted to Virgin and they said a team member would help me out here. 


Create a BQM and post the live link.

Danwishingwolf
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Re: Internet is unusable after 5pm

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carl_pearce
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Re: Internet is unusable after 5pm


@Danwishingwolf wrote:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1e2f83700ce63654fb6e5fe8859111c5c4...


We need to leave it running for a good few hours to see some meaningful data, however it's not looking great so far:

carl_pearce_0-1611265607000.png

 

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Danwishingwolf
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Re: Internet is unusable after 5pm

Yeah it's pretty tragic on here atm haha.

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david656
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Re: Internet is unusable after 5pm

Join the club! from 4pm to midnight my broadband gets worse and worse with about 7/8pm it just giving up completely. I haven't had a single reply from a Virgin representative and have just been completely ignored.

The customer service is terrible. You can't tell me that nationally so many people are having the same issue and it's all internal faults to their houses! There is clearly a wider national fault that Virgin won't admit. Where sometimes they vaguely admit it they still refuse to refund or reduce the bill.. its a joke.