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AtomicBoom369
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Message 11 of 21
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Re: Internet is slow

https://www.thinkbroadband.com/speedtest/1642436007258024855

I got slightly better download speeds, but nowhere near what I'm paying for.

https://www.speedtest.net/result/12620621279.png
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Steven_L
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Message 12 of 21
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Re: Internet is slow

Thanks for coming back to us@AtomicBoom369.

I have looked into your account and cannot see anything that would be causing such issues.

How is your connection running at the moment? 

Regards,

Steven_L

 

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AtomicBoom369
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Message 13 of 21
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Re: Internet is slow

https://www.speedtest.net/result/12643227127.png

This is from today

Only thing I can think of suggesting for myself is getting someone out and asking to move the Hub back upstairs but I don't know if that'll solve speed problem.
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Steven_L
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Message 14 of 21
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Re: Internet is slow

Thanks for coming back to us @AtomicBoom369.

Moving the hub may resolve the speed issues as it would be closer to your work area, so that you will be getting much quicker speeds.

 I can arrange the appointment from here but would need to confirm a few details via a private message but there is a £25 charge to do this, would you like to go ahead with this?

Please let me know and I will send the private message over for us to get started.

Regards,

Steven_L

 

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AtomicBoom369
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Message 15 of 21
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Helpful Answer

Re: Internet is slow

Sure let's setup it up in the PM's

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Kain_W
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Message 16 of 21
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Re: Internet is slow

Hi AtomicBoom369,

Welcome back to our community.

From reviewing our services I can't see that this was followed up.

I will send you a PM now to get this sorted.

Cheers,

Kain
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AtomicBoom369
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Message 17 of 21
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Re: Internet is slow

No worries.

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AtomicBoom369
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Message 18 of 21
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Re: Internet is slow

Anyone able to send a PM to get this started.

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Kath_F
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Message 19 of 21
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Re: Internet is slow

Hi AtomicBoom369, 

Thanks for your coming back to us. I'm really sorry to see that the previous PM wasn't sent. We're not sure what happened there. 

I have sent you a private message to get the relocation booked in. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks, 

Kath_F
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New around here? To find out more about the Community check out our Getting Started guide


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Kath_F
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Message 20 of 21
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Re: Internet is slow

Hi AtomicBoom369,

Thanks for coming back to via private message to confirm your information. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

Kath_F
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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