Internet down in west Leicester

[JeffE]

My PC connects to my Virgin Media Hub4 via Ethernet.
On a good day I get 120 Mbps download speed.  For the last two weeks I have been getting less than 2 Mbps, using the Which? broadband checker.  Power cycling the hub does nothing.  When I use the  Virgin Media service checker it says there are no broadband issues in my area.  When I use the VM hub tester, it says "Sorry, we can’t run a test on your services right now".

Is anyone else having trouble in west leicester?

[newapollo]

Hi @JeffE 

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level tjhan the online service checker.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

[Ashleigh_C]

Hi there @JeffE 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service, I have checked and I cannot see any reported outages. 

Can I confirm do you have the Hub set in router mode? 

[JeffE]

Yes, my Hub is in router mode.  Download is just as slow when using WiFi as it is when using ethernet.
I have tried the automated Service Status number  0800 561 0061, but it says there are no problems.
I am currently getting a download speed of 3.8 Mbps and a response time of 13 msecs.

Jeff

[Client62]

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

This is VM's own test and the speed Up/Down speed to the Hub should match your subscription.

[JeffE]

The problem has mysteriously gone away.  I am now getting 130 Mbps download, which is fine.

Jeff