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Amaury
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Internet down around SE13

Hi there,

Anyone else having issues in SE13? We're near Hither Green and Internet has been up and down since 9am and is now down for more than 10min continuously. 

Thanks. 

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japitts
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Re: Internet down around SE13

Is anything reported on the local status line? 0800 5610061 is often the best way to check for faults down to street/postcode level.

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Amaury
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Re: Internet down around SE13

Thanks, will use that number going forward!

It appears as though the issue is now reported and being worked on so hopefully will get fixed soon. 

Thanks for the help. 

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Corey_C
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Re: Internet down around SE13

Thanks for your post and welcome to the Community Forums, Amaury,

 

Sorry to hear that you have been having connection issues. How has things been since your post? I have run a remote diagnostic and have not been able to identify any issues with your connection.
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.

 

Cheers,
Corey C

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Amaury
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Re: Internet down around SE13

Thanks for reaching out Corey.

The incident was fixed after a couple of hours, it must have been wider than just us as I did get a message from Virgin about this affecting the area. We were able to get online with our mobile hot-spot for the time the line was down. 

It's been back to normal since then. 

 

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Corey_C
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Re: Internet down around SE13

Thanks for your reply and update, Amaury. Glad to hear things are back to normal.  

 

Cheers,

Corey C

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