Virgin Media Community

[Haylzorz]

Hi all,

Upon reading through the posts I can see that this is a problem for a lot of people at the moment. I did not want to piggyback on someone else's post so decided to write my own.

Since the new year, our internet connection drops at least once a day, usually multiple times a day. When it happens we lose both wired and wifi connections.

I tend to turn the router off for a few minutes and then turn it back on - so far I have not done a factory reset.

This happened this morning whilst working - and so I left it for a few minutes and then did a speed test upon reconnection. I am paying for the 200mb package (internet only) and my results were - 6mb, 9mb and then eventually 45mb.

I did tweet the Virgin Media team regarding these issues and they suggested posting here.

I can post my upstream info etc. if required. 

Many thanks for any advice in advance!

Hayley

[Haylzorz]

Some extra info - had another complete internet drop at around 17:25. On the router information when I log into it, it says we have a partial service.

[Haylzorz]

Done another speed test this morning and I am getting 2mb when I am paying for 200mb. Will post my downstream etc. details now. Can anyone offer any advice or do I need to try to ring Virgin? * Dread *

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	2.7	34	256 qam	25
2	203000000	2.2	25	256 qam	9
3	211000000	0.7	24	256 qam	10
4	235000000	1.9	32	256 qam	13
5	243000000	1.9	33	256 qam	14
6	251000000	1.7	33	256 qam	15
7	259000000	2	33	256 qam	16
8	267000000	2.2	32	256 qam	17
9	275000000	2.7	33	256 qam	18
10	283000000	2.2	32	256 qam	19
11	291000000	2.4	33	256 qam	20
12	299000000	2.2	32	256 qam	21
13	307000000	2.2	32	256 qam	22
14	315000000	2.4	33	256 qam	23
15	323000000	2.4	34	256 qam	24
16	371000000	1.5	35	256 qam	26
17	379000000	1.7	33	256 qam	27
18	387000000	2	33	256 qam	28
19	403000000	1.5	33	256 qam	30
20	411000000	1.4	35	256 qam	31
21	419000000	1.4	34	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	34	462711701	1746331
2	Locked	25.6	1169702415	982948465
3	Locked	24.1	-711574065	65882652
4	Locked	32.5	506978050	1878476
5	Locked	33.4	475355202	2478112
6	Locked	33	478752104	5262985
7	Locked	33.8	352268122	104726
8	Locked	32.9	167154187	30176
9	Locked	33	55948441	19891
10	Locked	32.9	396429126	109561
11	Locked	33	344972144	65849
12	Locked	32.7	35789473	119827
13	Locked	32.5	55286138	40467
14	Locked	33.3	165226269	22230
15	Locked	34.3	468853770	2823587
16	Locked	35	187556600	16043
17	Locked	33.8	321225196	66441
18	Locked	33	307086946	53986
19	Locked	33.3	472928672	700220
20	Locked	35	454275664	446504
21	Locked	34.9	353311574	156201

[Haylzorz]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	42.5	5120	64 qam	5
2	25800000	43	5120	64 qam	6
3	39400000	44	5120	64 qam	4
4	46200000	45.3	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	4	0

[Haylzorz]

Time Priority Description

12/02/2021 09:14:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:14:55	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:14:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:14:35	Error	Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:58	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:57	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:40	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:52	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:37	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:56	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:51	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:48	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:28	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;