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Haylzorz
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Internet cutting out most days and slow speed

Hi all,

Upon reading through the posts I can see that this is a problem for a lot of people at the moment. I did not want to piggyback on someone else's post so decided to write my own.

Since the new year, our internet connection drops at least once a day, usually multiple times a day. When it happens we lose both wired and wifi connections.

I tend to turn the router off for a few minutes and then turn it back on - so far I have not done a factory reset.

This happened this morning whilst working - and so I left it for a few minutes and then did a speed test upon reconnection. I am paying for the 200mb package (internet only) and my results were - 6mb, 9mb and then eventually 45mb.

I did tweet the Virgin Media team regarding these issues and they suggested posting here.

I can post my upstream info etc. if required. 

Many thanks for any advice in advance!

Hayley

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Haylzorz
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Re: Internet cutting out most days and slow speed

Some extra info - had another complete internet drop at around 17:25. On the router information when I log into it, it says we have a partial service.

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Haylzorz
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Re: Internet cutting out most days and slow speed

Done another speed test this morning and I am getting 2mb when I am paying for 200mb. Will post my downstream etc. details now. Can anyone offer any advice or do I need to try to ring Virgin? * Dread *

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000002.734256 qam25
22030000002.225256 qam9
32110000000.724256 qam10
42350000001.932256 qam13
52430000001.933256 qam14
62510000001.733256 qam15
7259000000233256 qam16
82670000002.232256 qam17
92750000002.733256 qam18
102830000002.232256 qam19
112910000002.433256 qam20
122990000002.232256 qam21
133070000002.232256 qam22
143150000002.433256 qam23
153230000002.434256 qam24
163710000001.535256 qam26
173790000001.733256 qam27
18387000000233256 qam28
194030000001.533256 qam30
204110000001.435256 qam31
214190000001.434256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked344627117011746331
2Locked25.61169702415982948465
3Locked24.1-71157406565882652
4Locked32.55069780501878476
5Locked33.44753552022478112
6Locked334787521045262985
7Locked33.8352268122104726
8Locked32.916715418730176
9Locked335594844119891
10Locked32.9396429126109561
11Locked3334497214465849
12Locked32.735789473119827
13Locked32.55528613840467
14Locked33.316522626922230
15Locked34.34688537702823587
16Locked3518755660016043
17Locked33.832122519666441
18Locked3330708694653986
19Locked33.3472928672700220
20Locked35454275664446504
21Locked34.9353311574156201

 

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Haylzorz
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Re: Internet cutting out most days and slow speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000042.5512064 qam5
22580000043512064 qam6
33940000044512064 qam4
44620000045.3512064 qam3

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0020
3ATDMA0000
4ATDMA0040
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Re: Internet cutting out most days and slow speed

Time Priority Description

12/02/2021 09:14:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:14:55noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:14:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:14:35ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:13:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:37Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:12:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:56Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:48Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 09:11:28Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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