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Internet cuts out after upgrade

On our wavelength

I am just posting here in case anyone has a similar issue. This is a signal problem and affects the Virgin Cable TV as much as the internet. This has been happening ever since Virgin said that there was an "upgrade" to my service in september. I've never had things like this before now. The net will randomly cut out, wired, wifi, whatever, plus the TV signal would degrade.

I must stress, I will soon no longer have the TV service anymore (it's due to be removed from the package). I refuse to pay for the TV, and the only reason I persist with this useless internet is bcause Virgin are the only people offering fibre of this speed where I am...... as of now.

I have someone coming round on Monday, and hopefully they can see a problem, but I am not convinced they will solve the issue, but we'll see. Maybe others have noticed something similar after promised improvements.







On our wavelength

Virgin internet is broken....

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Hi @mumblesh


Thank you for your post and welcome back to our community.


I have taken a look at things from our side and can see you do have an engineer visit booked.


I do hope this goes well. 


If the issue persists, please pop back to us here and we would be happy to review further at that time. 

Vikki - Forum Team

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On our wavelength


OK so the technician has been round and fiddled with my connection. I think he replaced the attenuator, and also did something to reduce power fluctuations within the box outside.

It seems more stable right now, and I'm keeping an eye on my BQM. He agreed with me, the update that was done in September meant that some changes were needed. I couldn't see what else could have affected the incoming signal. 

Fingers crossed, it stays stable.


On our wavelength

Stable for the most part..... But still not good enough. I wish you hadn't done this amazing, upgrade at all! I was fine! 



Hi mumblesh,

Thanks for your update on this - I'm glad to hear the Technician has been able to fix some things, but I'm sorry to see the problem is continuing.

I've had a look on our side, and I can see that there are some fluctuations with your service, which can ben causing these issues. I'm going to send you a private message so we can look into this further for you.

Please look out for it in the top-right, purple envelope.


Reece - Forum Team

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