For the past few months, the internet connection drops out for around 5-10 minutes before returning to normal. this has happened in the past, but stopped and recently resurfaced and is happening recently now. For the past couple of days this has been happening around the same time in the evening. Sometimes when this happens all the router lights turn green and the arrows symbol flashes green if that helps. I use my hub 3 as a normal router if that helps is well.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts.
Welcome to the Community Forums! Thanks so much for your first post.
I'm sorry to hear you've been experiencing an intermittent broadband connection for some time now, I can appreciate how frustrating this must be. Andrew-G is absolutely right, it does appear that your signal levels are out of spec.
I've located your account and can see that there are no network outages reported in your area, so I'm going to pop you over a PM now to arrange an engineer visit for you. Please do look out for my message over at the purple envelope.
The Community Forums aren't like an instant messenger system.
The Forum Staff do have days off. Looking at Beth's profile she wasn't at work on Tuesday. They generally work 5 days a week unless on overtime.
She will pick up your reply to the PM next time she's online, hopefully tomorrow and reply.
Or you can call faults, 150 from a VM phone or 0345 454 1111 and organise an engineer. If you do decide to call rather than waiting for Beth then the best time to call is between 8am and 10am to avoid call queues, or late afternoon around tea time
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