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Forum Team (Retired) Nicola_C
Forum Team (Retired)
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Message 151 of 164
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Re: Internet connection barely usable

Hello ian-c

 

Sorry do not wish to get your hopes up only to have them dashed but F004952644 review date has moved to 17 JAN 2018.

 

Thank you for your patience

 

 

Nicola

Virgin Media Forum Team
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ian-c
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Message 152 of 164
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Re: Internet connection barely usable

Sorry Nicola but hopes have long since vanished and patience is wearing incredibly thin now.

The review date for F004952644 was brought forward from 9/8/17 to 26/7/17. I said three weeks ago the revised date was encouraging (said with a pinch of scepticism).
I guess my scepticism was spot on.

I have had to use mobile broadband this evening to access the forums. The internet has been on and off intermittently and then down completely for the SECOND TIME this week due to "network problems in the area". 

It really is about time you got these problems sorted once and for all.

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Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 153 of 164
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Re: Internet connection barely usable

The sixteenth review date is almost upon us - 17th January 2018.

Can you please provide an update on the fault reference F004952644 (formerly F002896495).

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 154 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

It looks like I have to update my own thread now!!

The latest review/fix date for F004952644 /  F002896495 is now June 2018

That will be four years and two months and still counting !!!!

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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Parki79
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Message 155 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

What is it that is so difficult for them to upgrade in the area? My issue in Golborne has been resolved many months ago. That was a relative simple lit of work for them, so it's bizarre the amount of time it took. Have you had no further explanation?



I am in a Virgin Over Utilised Area - F003476231 - Never Ending Fault.
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ian-c
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Message 156 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

Its either total disrespect for customers or incompetence - could be a bit of both?

Its certainly not a lack of money.... boasting now about the one millionth V6 customer.... Assuming an average of £45 per month per customer.... well, you do the math!

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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Luke_113
Fibre optic
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Message 157 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

hi @ian-c
I've been following your thread quite a while now, have you approached any of the regulators about this or CISAS? They require you wait 8 weeks to give the ISP a chance to do something - which clearly over 4 years they've repeatedly refused to do, not a lack of time, that to me stinks of refusal.
With a story such as your's I'm surprised you haven't been in touch with your local MP! I have with the 4 that represent my area, 1 has replied thus far said that he read through my email however saw my address I'm just outside of his area (god knows why the parliament website listed him then!) so was sorry that he wasn't able to help. But with 4 years of evidence that would give any self serving politician alot of ammo to make alot of noise publically with....and hopefully they'd also be able to address the problem of VM shipping defective hardware 2 years after they were notified it has issues!
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philjohn
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Message 158 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

Or the papers - they'd love a juicy story like this ...

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ian-c
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Message 159 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

Yes I have been to Adjudication.

Things have improved....

7122748463

.7122723622

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 160 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

The current fault F004952644 (formerly known as F002896495) has a latest review date of 08/07/18.

It historically takes over a week for a Team response so I'm requesting an update a week early.

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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