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Magstb
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Internet connection and wiFi speed

My WiFi intermittently loses connection and Internet speed is slow 

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gary_dexter
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Alessandro Volta
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Re: Internet connection and wiFi speed

do wired connections also drop?


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Magstb
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Re: Internet connection and wiFi speed

Yeah the hub goes down too sometimes. 

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Natalie_L
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Re: Internet connection and wiFi speed

Hi Magstb,

 

Thank you for getting in touch.

 

I am sorry to hear you are experiencing issues with your broadband service. 

 

I have taken a look from our side and there are no signs of any problems in your area and all the stats look good.

The only thing that is flagging is that some of the connected devices may be suffering with the WiFi performance which could be down to signal in the home.

 

With the connection intermittently dropping, are you able to run a speed test on both a wired and wireless device and let me know the results?

 

Also, have you tried the Connect app? On the Connect app, there is a tool to test signal strength throughout your home and help identify any problem areas. 

 

Speak soon, 

 

 

Nat
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