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Internet Speeds Super Slow and under the amount

On our wavelength

Afre having a new hub installed internet speeds are super slow and under the amount i'm meant to be getting all the power levels look correctly but speeds are at like 50mbps when i'm meant to be getting 300mbps attempted resetting the hub, Unplugging for a while over night and nothing has changed.


Not applicable

50 mbps is typical wifi speed for older or lower spec devices over 2.4 Ghz.

What speed do you get using a category 5e or better ethernet cable to a laptop or PC? 

On our wavelength

I'm getting a download of 10mpbs using Cat 6 when before i went on holiday i was seeing speeds of well over 200mbps. I don't use WI-FI for my PC so this information is incorrect 

Very Insightful Person
Very Insightful Person
As its a new Hub it may need resetting as below

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords will reset to those on the sticker. See if that sorts it. If not try the reset one last time and hold pin longer.

Then... Can you test speeds this way on a new ethernet cable

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” ( ).
This ensures that NO other devices are connected

Test speeds at - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.