Virgin Media Community

[tquinny]

Ever since i got my internet when i moved into my new flat it has been laggy, i have the 200mb oomph package. i see the lag especially when im trying to play online on my pc, i have tried using a ethernet, tp link and connect it wireless however does not change the affect at all.

sometimes facetime and online calls lag also.

the speeds are not too bad but still do not reach the speeds advertised.

i am really dissapointed as i wanted to pay extra each month to make sure i had good internet. never had issues before i moved however i was with sky last time lower speeds but it was soo much faster.

any help?

live graph: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e84601fe4efa2d0cb281b73db26c3915dc...

 Todays graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/940abde15539643de130312d22f04ca6b4... 

[tehwolf]

Looks like a pretty open and shut overutilisation case based on your BQM.. take a look at this post. 

[tquinny]

Oh right, now that is a shame. guess the only option is is to try and change the contract. its so unfair, i wanted to pay for the better internet with higher speeds and it has just been so bad. really dissapointed. thankyou for your help though
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