I am hoping someone can point me in the right direction. As of late my connection has been absoultely terrible. I am on the 350 connection and up until now I have been getting 380 meg ( wirelessly consistenly ). Over the last few weeks the connection has been dropping ( and can be seen on the router ) Hard wired is going from 100 to 160 max at the moment.
I have called the centre today ( 4 times ) and been hung up on twice. There is deffinately an issue with the connection but I cant seem to get anyone to fix it! ( hung up on first occassion because i said I wasnt happy getting 150 on a 350 meg connection ) ( 2nd time the agent was doing a reset and during the reset I was told it was fixed ( even though the router wasnt even back online ) I had asked for them to stay on the line while i checked but they hung up.. I have to admit the service its absoultely shocking.. I really just want to know who I can contact or if someone can point me in the right direction.
Re: Internet Connection Issues - Constantly Dropping
Hi Patrick, thanks for getting in touch.
Sorry to hear about the problems you've had with your connection. I was able to checking things over from here and there are no obvious wider issues & everything otherwise appears to be fine really.
Can you please upload your Hub/network connection details so we can get a better idea of what's happening at your end when the issues occur? If you're unsure how:
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. Click on the “router status” icon at top right (SuperHub2) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 full sets of data onto here – from the downstream, upstream, & network logs pages. Please don’t include personal data or MAC addresses - if you copy/paste the data the forum software should blank them out for you.
You can also set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any issues. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections.