Virgin Media Community

[tomaszkida]

The cables are tight. Multiple restarts.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9b2767a68d69f7b562aee550bfe4979a9d... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8a05fee27cbffe7cee288bec3cad413e26... 

[tomaszkida]

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	9.3	34	256 qam	9
2	211000000	9.4	34	256 qam	10
3	219000000	9.5	35	256 qam	11
4	227000000	9.4	35	256 qam	12
5	235000000	9.6	35	256 qam	13
6	243000000	9.8	35	256 qam	14
7	251000000	10	36	256 qam	15
8	259000000	9.9	36	256 qam	16
9	267000000	9.8	36	256 qam	17
10	275000000	9.8	36	256 qam	18
11	283000000	10.3	36	256 qam	19
12	291000000	10.6	36	256 qam	20
13	299000000	10.5	36	256 qam	21
14	307000000	10.5	37	256 qam	22
15	315000000	10	37	256 qam	23
16	323000000	10.4	37	256 qam	24
17	331000000	10.4	37	256 qam	25
18	371000000	10.1	38	256 qam	26
19	379000000	10.5	38	256 qam	27
20	387000000	10.5	38	256 qam	28
21	395000000	10.5	38	256 qam	29
22	403000000	10.4	38	256 qam	30
23	411000000	10	38	256 qam	31
24	419000000	10.4	38	256 qam	32

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	34.4	33080322	29453337
2	Locked	34.9	33553668	26042784
3	Locked	35.5	33893859	23416860
4	Locked	35.5	34535903	21689229
5	Locked	35.5	35071493	19680994
6	Locked	35.7	35693081	17800636
7	Locked	36.3	36149020	16386500
8	Locked	36.3	36683528	14759923
9	Locked	36.3	36958201	13205054
10	Locked	36.6	37285950	11668757
11	Locked	36.6	37569039	10284510
12	Locked	36.6	37472495	9075817
13	Locked	36.8	37420667	8090522
14	Locked	37.6	37395067	7054749
15	Locked	37.3	37131808	6145149
16	Locked	37.3	36884161	5481613
17	Locked	37.6	36597769	4781916
18	Locked	38.6	33260414	1974465
19	Locked	38.6	32918394	1806872
20	Locked	38.6	31906239	1419614
21	Locked	38.6	30692844	1082421
22	Locked	38.9	30184876	957228
23	Locked	38.9	29184829	773057
24	Locked	38.9	28281043	624171

[tomaszkida]

Network LogTime Priority Description

02/02/2021 18:58:10	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:56:54	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:51:17	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:51:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:51:4	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:50:52	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:49:42	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:49:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:43:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:43:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:41:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:41:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:41:5	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:41:2	Error	DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:39:42	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:39:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:38:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:38:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 18:38:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 14:38:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt062-b.cm

Primary Downstream Service Flow

SFID	33704
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	33703
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400157	48.5	5120	64 qam	4
2	46200000	48.8	5120	64 qam	3
3	25800000	47.5	5120	64 qam	6
4	32600000	48	5120	64 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	17	0
2	ATDMA	0	0	7	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	18	0

[Andruser]

A whole load of stuff wrong with those stats, I've flagged that for a staff response, they'll probably need to book a technician visit to fix that.  

[Gareth_L]

Hello tomaszkida

Sorry to hear about the issue with your service 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Thanks for those details tomaszkida

The upstream channels are none existent and the downstream channels are way out of spec 

So I I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L

[tomaszkida]

Hi Gareth,

Visit went very well, all channels now well within spec, thank you.