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Mastersnapper
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Intermittent loss of broadband in Royston

Hi

I have a home device which is constantly needs to ping my router and every few hours this leads to an error log event in the software which monitors the device. I have been running "PingInfoView" software today which repeatedly attempts to ping an external site to allow me to monitor on a continual basis my internet service. What I am seeing is that every few hours, I am getting a 40 second or so Virgin Internet outage. Thoughts?From PingInfoViewFrom PingInfoView Ping info.jpg

 

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Re: Intermittent loss of broadband in Royston

 Hi Mastersnapper, 

 

Thanks for your post, I've run a health check on the hub and everything appears fine from our side.

 

Are you still having this issue?

 

Alex_Rm

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Mastersnapper
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Re: Intermittent loss of broadband in Royston

My routerwas replaced yesterday with a newer version. All is now well thanks

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