Hi,
Your going to be joining the rest of us come tomorrow, looking at the graph going what on earth is going on at Virgin.
Look at almost all the recent posts, everyone is complaining about issues like:

There seems to be a trend, at peak times everyones packets latency goes through the roof and there is packetloss.
Alot of speculation, but no virgin dont seem to be fixing as its been happening since early in March.
Welcome to the pain!