Intermittent issues tv and internet

[steersy2day]

we have had three visits now and endless rebooting of both hub3 and TiVo 6 box 

the tv pixelates or radio stutters with W02 errors Today we had V53 but no faults in area.

two splitters have been changed and signals checked one coax replaced

im told the equipment is now all okay and signals are okay but it’s still happening, a reboot of the hub usually fixes for a while and sometimes we have to reboot both hub and TiVo box.

this is just a snapshot but there are dozens of these warnings...can some please help as I’ve been offered a new cheaper contract with a360 upgrade

MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2022 17:54:29	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2022 17:29:48	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2022 17:29:43	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2022 17:29:40	critical

[japitts]

Your broadband issues are potentially best placed in one of the broadband fora, where users who have expertise with such things tend to lurk - they may not look in the TV-specific section.

Error W02 is a classic loss of signal error though - so something's clearly not well. Is this happening on all your TiVo & V6 boxes, or only some of them? Only asking incase it's a box fault and it's been missed.

Both TiVo & V6 use the co-ax feed for live TV broadcasts, so rebooting the Hub won't be doing anything for the pixellation.

[Steven_L]

Hey @steersy2day,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your broadband and TV services at the moment, I have looked into your account and cannot see any issues at the moment. How have your services been running since your last post on Wednesday?

Kind Regards,

Steven_L

[steersy2day]

Hi Steven.

i left the hub powered overnight but turned off the tv and v6 .In the morning the hub had a green power light, WiFi was green two arrows green.

i have changed cables one at a time ...Ethernet between tv - hub....v6 - hub, then the coax between the various splitters and wall box.

thought it was good until the evening then pixilated again...reboot hub.all okay.

Friday morning exactly the same green lights...

we have the incoming cable to a wall box at one end of the lounge, then an underfloor cable to another box at the other end of the lounge. I have run a new coax between these boxes and so far this morning it has been okay.

the wife’s not too happy with 5 metres of coax laying across the floor but we will see how it goes today......our v360 remote arrived last night but I haven’t used it yet..

the underfloor cable has been there for approx 28 years and I have cleaned the end connectors as we would like to be able to use it.

will let you know...🤞🏻

[Kath_F]

Hi steersy2day, 

Thanks for coming back to us on this one and updating us. 

We're glad things are looking better since replacing the cable. 

Please keep us posted on if you have any further issues. 

Many thanks,