Hello BlueDot
We're sorry to hear of the service issues and price rise notification, we appreciate you raising this on the forums.
From checking the connection there is currently an SNR (signal Noise Ratio) issue in your area under reference F010448054. This is estimated to currently be resolved on the 9th March 2023.
You will receive a personalised communication that will detail the specific change to your monthly charge. Price increases will vary as it will be specific to the services you have. Your individual price rise will be specific to the service you have. Overall, the average price rise is 13.8%. Some price changes will be lower and some customers will be excluded completely.
We have recruited additional resource for when customers want to get in touch. You are able to call us on 150 from your Virgin Media home phone or 0345 454 1111. You can also chat to us online via our website.
Rob
