on 07-10-2022 20:34
Cannot get through to customer service. I WFH with my partner and both of us are experiencing frequent drop outs over Ethernet connection. Hub is in modem only mode but I’ve changed out the router and replaced all Ethernet cables, still the problem persists. Also speed is generally poor, less than 50% of expected speed and is never really steady. Recently had the hub changed out for another issue, which it did resolve but still having reliability issues.
can someone in support please help me?
Answered! Go to Answer
08-10-2022 17:03 - edited 08-10-2022 17:07
Looks like fixed it - upload speed are back to 50+Mbps - done some research and followed steps from below;
https://answers.microsoft.com/en-us/windows/forum/all/very-slow-upload-speeds/248299c3-5eb5-47bb-935...
First what we will do is to enable WWAN and WLAN services, these services are essential to run the Wireless and wired connection perfectly.
- Open Services (Press Windows key + R then type in services.msc then click OK)
-Look for WLAN Autoconfig and WWAN Autoconfig> Right Click Properties and set it to automatic (If it's already set to automatic, right click then click stop then start it again)
-Restart PC and check
If the issue persists, run the following command in command Prompt (Admin). Follow the steps below to do so.
These sets of commands will reset the internet connection and re-calibrate the internet settings you have.
Press Windows Key + X.
Click on Command prompt (Admin).
Type the following commands, and hit Enter after each command:
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh winsock reset and press Enter
netsh int ip reset and press Enter
ipconfig /release and press Enter
ipconfig /renew and press Enter
ipconfig /flushdns and press Enter
If same issue follow the methods below:
Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
on 07-10-2022 21:07
on 08-10-2022 15:49
HUB4
My download speed are fine 900Mbps
My upload speed tested 0.001Mbps and sometimes even 0.00Mpbs (last 8 days)
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | -0.099998 | 40.366287 | QAM256 | 25 |
18 | 275000000 | 1.700001 | 40.946209 | QAM256 | 18 |
19 | 283000000 | 1.299999 | 40.946209 | QAM256 | 19 |
20 | 291000000 | 1.200001 | 40.366287 | QAM256 | 20 |
21 | 299000000 | 1.200001 | 40.946209 | QAM256 | 21 |
22 | 307000000 | 0.700001 | 40.366287 | QAM256 | 22 |
23 | 315000000 | 0.299999 | 40.366287 | QAM256 | 23 |
24 | 323000000 | -0.099998 | 40.366287 | QAM256 | 24 |
26 | 339000000 | 0.099998 | 40.946209 | QAM256 | 26 |
27 | 347000000 | 0.099998 | 40.366287 | QAM256 | 27 |
28 | 355000000 | 0.000000 | 40.946209 | QAM256 | 28 |
29 | 363000000 | 0.099998 | 40.946209 | QAM256 | 29 |
30 | 371000000 | 0.099998 | 40.946209 | QAM256 | 30 |
31 | 379000000 | 0.099998 | 40.946209 | QAM256 | 31 |
32 | 387000000 | 0.000000 | 40.946209 | QAM256 | 32 |
33 | 395000000 | 0.299999 | 40.366287 | QAM256 | 33 |
34 | 403000000 | 0.000000 | 40.366287 | QAM256 | 34 |
35 | 411000000 | 0.099998 | 40.366287 | QAM256 | 35 |
36 | 419000000 | 0.299999 | 40.366287 | QAM256 | 36 |
37 | 427000000 | 0.200001 | 40.366287 | QAM256 | 37 |
38 | 435000000 | 0.500000 | 40.366287 | QAM256 | 38 |
39 | 443000000 | 0.500000 | 40.366287 | QAM256 | 39 |
40 | 451000000 | 0.400002 | 40.366287 | QAM256 | 40 |
41 | 459000000 | -0.200001 | 40.946209 | QAM256 | 41 |
42 | 467000000 | 0.099998 | 40.946209 | QAM256 | 42 |
43 | 475000000 | -0.500000 | 40.946209 | QAM256 | 43 |
44 | 483000000 | -0.500000 | 40.946209 | QAM256 | 44 |
45 | 491000000 | -0.799999 | 40.366287 | QAM256 | 45 |
46 | 499000000 | -0.799999 | 40.366287 | QAM256 | 46 |
47 | 507000000 | -0.900002 | 40.366287 | QAM256 | 47 |
48 | 515000000 | -0.799999 | 40.366287 | QAM256 | 48 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 36600000 | 45.520599 | 5120 KSym/sec | 64QAM | 3 |
2 | 23600000 | 44.520599 | 5120 KSym/sec | 64QAM | 5 |
3 | 30100000 | 45.020599 | 5120 KSym/sec | 64QAM | 4 |
4 | 43100000 | 45.520599 | 5120 KSym/sec | 64QAM | 2 |
5 | 49600000 | 46.020599 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
Time Priority Description
Thu Jan 1 00:01:24 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Oct 5 19:22:42 2022 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed Oct 5 19:22:57 2022 | 5 | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu Oct 6 17:56:12 2022 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Oct 7 10:36:08 2022 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Oct 7 12:55:07 2022 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 41; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Oct 7 18:34:33 2022 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri Oct 7 18:34:48 2022 | 6 | US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Oct 8 04:07:15 2022 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat Oct 8 12:13:10 2022 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 40; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 08-10-2022 16:23
on 08-10-2022 16:35
08-10-2022 17:03 - edited 08-10-2022 17:07
Looks like fixed it - upload speed are back to 50+Mbps - done some research and followed steps from below;
https://answers.microsoft.com/en-us/windows/forum/all/very-slow-upload-speeds/248299c3-5eb5-47bb-935...
First what we will do is to enable WWAN and WLAN services, these services are essential to run the Wireless and wired connection perfectly.
- Open Services (Press Windows key + R then type in services.msc then click OK)
-Look for WLAN Autoconfig and WWAN Autoconfig> Right Click Properties and set it to automatic (If it's already set to automatic, right click then click stop then start it again)
-Restart PC and check
If the issue persists, run the following command in command Prompt (Admin). Follow the steps below to do so.
These sets of commands will reset the internet connection and re-calibrate the internet settings you have.
Press Windows Key + X.
Click on Command prompt (Admin).
Type the following commands, and hit Enter after each command:
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh winsock reset and press Enter
netsh int ip reset and press Enter
ipconfig /release and press Enter
ipconfig /renew and press Enter
ipconfig /flushdns and press Enter
If same issue follow the methods below:
Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.