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Intermittent connections - SO18

Hi there,

 

Since the 20th December my mum's internet connection has been very intermittent and when it does work, quite often it is of very poor quality.

20th Dec: https://www.thinkbroadband.com/broadband/monitoring/quality/share/9449bf37efb2bd7524ae6253a3c9ea9845...

25th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/c604e8e308c21920ceb9d83d42191d1197...

26th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/cdb4814c655059e978d63d948bdfee8703...

29th: https://www.thinkbroadband.com/broadband/monitoring/quality/share/7c4fc5eb5a0685198725e61103ec31d5bd...

Other days have been affected as well, but these are the worst examples.

Currently, I am unable to remotely connect to the house to get logs from the SH. I have had the lights on the front described to me as the back-to-back arrows flash then occasionally go solid and the blue light next to them flashes for a while then goes off and the arrows start flashing again. Sounds to me like a sync issue.

I have had my mum reboot the SH on numerous occasions which occasionally will cause the connection to work, to some extent, for a while. However this is not reliable.

Thanks for your support,

Alex

 

Are there any known issues

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Re: Intermittent connections - SO18

I think since the 4th dec the SO18 area has had massive issues, there was a major outage - F007616986 and since then peak time utilization has been horrid, your Mum's connection might be suffering from this, The Forum staff can look into it but I have an engineer booked tomorrow to check mine, before the 4th its been rock solid and since then its been shoddy after like 5 pm. 

From what you said it does sound like a sync issue which would maybe point to either a loose cable or low signal strength coming in the house.

2nd Line IT Support Staff (non VM), Avid Gamer, Can cook toast and not burn it

My Broadband Ping - Home VM
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Re: Intermittent connections - SO18

Hi, qoole,

 

Thank you for your post and I am sorry your mother is having issues. Have you checked the service status page to see if she is affected by any outages or congestion you can see t if anything is effecting your mother here  Please let us know and we can book an engineer for her if this isn't the case?

 

Many thanks,

 

Zoie

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