I'm a new VM customer on the M350 fibre broadband and we had quite a few issues to get any connection at all. After two weeks and installing a new drop from the flat to the ground level, a VM engineer used a splitter to use the neighbour's cable and connect our new drop to the input cable from the ground (as the engineer said, a new cable has to be done between our house and cable cabinet a few hundred meters further down the road- in theory this was requested but I cannot get any information). While we finally got a connection, it is cutting out every few minutes as if due to the splitter and sharing the cable with another customer. I'm curious to hear from experienced commenters /moderators about where could I check to see the date of the cable is going to be done and/or any tips that would help resolve the issue.
ps.: my problem is similar to mannz's latency issue - here's the link to that:
Could you access your router using http://192.168.0.1/ or http://192.168.100.1 for modem mode . You shouldn't need log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs? Please copy/paste this data as text, split between multiple posts (Sometimes you have to click 'Post' twice due to an error message).
Could you please create a BQM (Broadband Quality Monitor) here, and post the live link?