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Kirston26
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Intermittent connection on Download/Upload. High power levels.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
138750000
Locked
Ranged Upstream Channel (Hz)
53700127
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

113875000012.840256 qam1
214675000012.940256 qam2
315475000012.640256 qam3
41627500001340256 qam4
517075000012.940256 qam5
61787500001340256 qam6
71867500001340256 qam7
81947500001340256 qam8
920275000012.940256 qam9
102107500001340256 qam10
1121875000012.940256 qam11
1222675000012.640256 qam12
1323475000012.540256 qam13
1424275000012.140256 qam14
152507500001240256 qam15
1625875000011.840256 qam16
172667500001240256 qam17
1827475000011.940256 qam18
1928275000011.840256 qam19
2029075000011.640256 qam20
2129875000011.440256 qam21
223067500001140256 qam22
233147500001140256 qam23
2432275000010.940256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.900
2Locked40.360
3Locked40.300
4Locked40.960
5Locked40.300
6Locked40.960
7Locked40.940
8Locked40.360
9Locked40.950
10Locked40.940
11Locked40.960
12Locked40.940
13Locked40.950
14Locked40.940
15Locked40.300
16Locked40.900
17Locked40.940
18Locked40.340
19Locked40.350
20Locked40.950
21Locked40.360
22Locked40.360
23Locked40.330
24Locked40.350
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Kirston26
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Re: Intermittent connection on Download/Upload. High power levels.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537001273.525512064 qam62
2393997373.475512064 qam64
3461999863.5512064 qam63
4603003513.4512064 qam61



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Harvey_H
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Re: Intermittent connection on Download/Upload. High power levels.

Hi,

Send me a PM with your Account Number and Area Reference and I'll look into this for you.

To send me a Personal Message just simply click the link below:


https://community.virginmedia.com/t5/notes/composepage/note-to-user-id/736710

 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a Service Field Technician at Virgin. However, all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Kirston26
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Re: Intermittent connection on Download/Upload. High power levels.

Hi Harvey_H,

Thanks for your quick reply. I have an engineer coming out tomorrow between 12-4pm to change the attenuator, hopefully that fixes the issue if not i'll give you a PM after the engineer has been.