Intermittent connection issues after engineer visit
20-08-202017:49 - edited 20-08-202017:51
I had previously posted here about my issues and was given a new hub 3 and engineer came out. It was going well for a day and then the issues started again. I called Virgin and they said they see no problems from their side,what to do now?
Re: Intermittent connection issues after engineer visit
The Hub stats are looking good. and those numbers are a lot better but keep an eye on them over the next few hours.
Your >> BQM << is a mess up to the reboot and will possibly settle for a short while.
If there is no improvement during the evening you will need to call it in to VM.
You can contact VM to report your problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.